Job Details

Shelter Resident Transition Manager

  2023-09-24     American Red Cross     275 W Ka'ahumanu Ave, Suite 1031  

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?


Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. 

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.   

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.  

At the American Red Cross, your uniqueness can shine!   


In this role, Shelter Resident Transition (SRT) Manager will provide oversight for case management support to Red Cross clients displaced and impacted by natural disasters.  They will ensure that SRT caseworkers serve as advocates for their clients and provide support to the clients as they manage their transition from the shelter to accelerate their recovery. The SRT Manager will work out of DROHQ and will itinerate between temporary disaster shelters as needed.

This position is located in Kahului, Maui.


WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):    

·         Responsible for operational oversight and planning support of shelter resident transition activities (SRT Triage & SRT Casework).

·         Prepares, updates, and socializes the Shelter Resident Transition Functional Plan for the DRO.

·         Ensures the completion of the Shelter Resident Transition Triage section of the Shelter Client Information Form, in coordination with HQ Sheltering Manager, for all shelters on the DRO.

·         Provides support and guidance to the SRT Supervisor(s) leading Shelter Resident Transition in assigned shelters.

·         Facilitates regular meetings to ensure stakeholders (Sheltering, Community Engagement & Partnerships, Government Operations, DRO Housing Liaisons, Disaster Health Services, Disaster Spiritual Care, Disaster Mental Health, Disability Integration and Recovery) are informed of Shelter Resident Transition activities, including collaboration needed to support client transitions.


 Standard Schedule:

This is a temporary assignment expected to last 3 months to one year.

Work hours are 12 hours per day 6 days per week.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

Education: Bachelor’s Degree required or equivalent combination of education and experience.

Experience: Minimum 4 years of experience with social services or service/program delivery.

Candidates must be proficient in Microsoft applications and other web based systems.

A drivers license is required.

Physical requirements may include the ability to sit or stand for long periods and adapt to long, irregular hours, and frequent schedule changes are required.


·         Excellent written and verbal communication, organizational and interpersonal skills

·         Ability to work independently with minimal supervision as needed
·         Comfort building and working with spreadsheets, including experience and skill utilizing formulas in Excel.
·         Prior Disaster Case Management experience is highly preferred. 
·         Experience working with clients facing homelessness, catastrophic injury, or trauma high preferred.
·         Ability to manage large, complex caseloads
·         Some supervisory experience is desirable but not required



Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

Do not contact this company in solicitation of any product or service.

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