Job Details

Non-Congregate Shelter Resident Manager

  2023-09-24     American Red Cross     275 W Ka'ahumanu Ave, Suite 1031  

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of the world's largest humanitarian network?


Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. 

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.   

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.  

At the American Red Cross, your uniqueness can shine!   


The Non-Congregate Site (NCS) Manager oversees and supports the delivery of Red Cross services to clients staying at non-congregate shelters. The NCS Site Manager manages a team of NCS Client support workers, DMH, DHS and Shelter Resident Transition caseworkers. Site Managers compassionately and professionally interact with clients and hotel operators to ensure their needs are met. The NCS Site Manger oversees the day-to-day activities at non-congregate shelter sites which can include reception/registration, feeding support, communicating, and receiving information, coordinating with Shelter Resident Transition Caseworkers and community recovery partners, and other duties as assigned.

The NCS/SRT Site Manager collaborates with DROHQ SRT Supervisor, Managers, DROHQ IDC managers and reports directly to the DROHQ NCS Lodging Coordinator.

This position is located in Kahului, Maui.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):    

  • Supervise and provide direction for NCS, SRT, DMH and DHS Red Cross workers at the assigned NCS site.
  • Ensure collaboration with DCM providers for the provision of any SRT Financial Assistance related to exiting the NCS solution.
  • Address any concerns, needs, and other issues that are brought to you by the workforce or by clients we are serving.
  • Primary onsite relationship manager with hotel management.
  • Complete tasks and duties as assigned by DROHQ Lodging Coordinator at assigned non-congregate shelter site(s) which may include itinerating to multiple locations each day
  • Interact with shelter clients and ensure quality customer service is occurring.
  • Certain responsibilities may vary depending on the assignment.

Standard Schedule:

This is a temporary assignment expected to last 3 months to one year.

Work hours are 12 hours per day 6 days per week.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

Education: Bachelor’s Degree required or equivalent combination of education and experience.

Experience: Minimum 5 years of experience with social services or service/program delivery.

Management experience: N/A

Candidates must be proficient in Microsoft applications and other web-based systems.

A valid drivers license is required

Physical requirements may include the ability to sit or stand for long periods and adapt to long, irregular hours, and frequent schedule changes are required.


  • Must be able to provide compassionate care for clients with diverse needs and backgrounds.  
  • Demonstrate time management for daily completion of all tasks for all clients. 
  • Good organizational and active listening skills.
  • Ability to stay calm in chaotic situations.  
  • Ability to manage and supervise more than 5 workers at a time.



Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

Do not contact this company in solicitation of any product or service.

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