Job Details

Bilingual (English/Japanese) Sales Leader

  2022-12-02     Valley of the Temples Memorial Park     Kaneohe  


We are seeking a bilingual, service driven, sales leader that is ready and able to recruit, train, and develop a world-class bilingual (English/Japanese) sales team. The team will assist families with their cemetery and funeral preplanning needs for our locations on Oahu: Valley of the Temples Memorial Park, Hawaiian Memorial Park Mortuary, and Diamond Head Mortuary.

The right leader will be given a significant marketing budget to advertise both on Oahu and in Japan, assistance from our marketing team, professional classroom and field training, job shadowing, and best sales resources in the profession.

If you have always wanted the opportunity to build an incredible team in a recession proof and pandemic proof industry, the opportunity to make a lasting difference with the families in our community, all while being able to get paid what you are worth, this is the chance.

Valley of the Temples in Kaneohe is recognized as one of the most beautiful memorial parks in the world and is uniquely positioned as a destination cemetery that attracts families from all over the world that want to secure their family's legacy in paradise.

I have had the fortune of working in this amazing profession for 9 years and it is the greatest career I have ever had working for the #1 company in our industry. Do not overlook this opportunity because of what you think you know or don't know about the cemetery and funeral profession. This is the hidden gem of sales careers!

Call me directly to discuss the opportunity.

Jeff Short

Sales Manager

619-456-1232 of the Temples Memorial Park & Crematory - Kaneohe, HI (

Click Here to View Our Drone Tour(Valley of the Temples - Ocean View Terrace - YouTube)


  • Monitor daily activities of sales team to ensure that each Sales Advisor is properly representing company, policies, prices, merchandise and services within the guidelines of state and federal laws
  • Conduct regular reviews with general manager or appropriate business partner to discuss inventory, products, available cemetery property and projects to ensure goals for location are communicated and properly aligned
  • Plan special events such as holidays, military recognition, and cultural celebrations
  • Build and maintain relationships within the community to develop new sales prospects and community based contacts by visiting places such as churches, hospitals, nursing homes, and community centers
  • Research opportunities for the company to sponsor events, such as sports tournaments, chamber meetings, church events and any other charitable events
  • Demonstrate class room and in-field appropriate lead procurement, presentation, telephone etiquette, and closing and referral gathering techniques necessary to achieve the correct balance between sales and service
  • Provide training to counselors regarding interment orders, interment verification procedures, property cards, interment cards, quitclaims, sales contracts, deeds, issue resolution forms and other documents required by state law or company policy
  • Ensure that FTC and state law requirements, as pertains to cemetery and funeral operations and sales, are understood and adhered to by all sales staff
  • Continue development of business acumen by reading trade publications and books to improve sales technique and presentation skills
  • Develop marketing plans to ensure effective community awareness and lead development
  • Review and evaluate sales staff efforts and sales production on a weekly basis
  • Ensure that all counselors are able to conduct thorough presentations for cemetery, cremation and funeral services and are skilled in door-to-door canvassing, telemarketing, referral generation and closing
  • Communicate any current or potential cemetery maintenance concerns to appropriate level of management
  • Builds trust with clients and vendors
  • Ensure all required paperwork, including timesheets, are accurately completed and submitted in a timely manner
  • Utilize the company referral tracking system to accurately track leads, referrals, closing ratios and after service follow-up results
  • Monitor cancellation percentages, customer feedback and positively addresses areas requiring improvement


  • Similar positions at Valley of the Temples earn strong six-figure incomes
  • Must be proficient using computers and computer applications
  • Experience using a CRM to track and follow up on prospects/leads
  • Bilingual language skills in Japanese and English
  • Full-time position with medical, dental, vision, and 401k
  • 4+ years of experience in sales
  • 2+ years of experience in a leadership or management role
  • Creative thinking and problem-solving skills
  • Great people skills and high emotional IQ
  • Ability to self-generate prospects and teach others to do the same

Many Career Paths, One Journey

NSMG has a nationwide footprint, with over 85 locations spanning all time zones in the continental US, including Hawaii. So, if you're a future leader looking for realistic career advancement opportunities and the stability and plan to get you there: We've got you.

Interested in hearing more about what Sales Careers are like at NorthStar? Check out the video below:

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

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