The Child Care Advisor provides initial screening for new clients, determines eligibility, re-determines eligibility for continued care, makes changes in the client’s care between re-certification dates involving eligibility or other pertinent information affecting services, provides for termination of child care, data entry of applications into HANA system; Serves as back up for the administrative staff and other case managers, performs other duties as assigned, manages a client caseload.
Essential job responsibilities
High School Diploma, 3 years customer service experience, preferably in human services, possess demonstrated commitment to customer service, operation of a multi-line telephone, resource and referral experience preferred, strong working knowledge of computers, must be able to use 10 key calculator, copier, and personal computer keyboard, ability to work with people of diverse cultural, educational and economic background, ability to sit for long periods and perform repetitive work, professional communication and teamwork, ability to produce work with quality and efficiency
Must possess a high school diploma. At least 3 years of customer service experience. Ability to meet time sensitive deadlines, adjust workload to accommodate high seasonal periods, Must have Microsoft Office computer skills. Strong written and verbal communication skills. Availability to meet required work schedule, Monday to Friday 7:45am to 4:30pm.
work environment and physical demands
Prolonged sitting, computer, heavy phone volume, and deskwork required. Work in a defined office environment. Specified work hours although can be adjusted when required to meet increased work volume in high seasons, interacts with clients one on one and in groups with individuals from a diverse range of backgrounds
Apply at: https://equusworks.com/careers
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