Job Details

Supervisor, Branch Office

  2018-12-13     Navy Federal Credit Union     25 Kaneohe Bay Dr  

Why You Will Love Being Part of the Navy Federal Team:

  • Competitive compensation with opportunities for annual raises, promotions, and bonus potential
  • Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
  • On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
  • Consistently Awarded Top Workplace
  • Nationally recognized training department by TRAINING Magazine
  • An employee-focused, diverse, and service-oriented workplace environment

To provide supervision and oversight in a small/medium/large full service branch office operation, including personnel management and office security. May serve as a Navy Federal Assistant Treasurer, Loan Officer, and/or Vault Custodian.


• Monitor cash operation and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

• Administer branch budgeting, purchasing and records retention for business expenses

• Analyze statistics and reports to discover, report and leverage business performance and trends

• Assist other areas of the credit union to support member service requirements and initiatives

• Conduct recruiting, on-boarding and initial training of new team members

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the branch team develops and maintains strong technical, soft and leadership skills; strong cohesion; high morale; and strong performance levels

• Ensure the branch team develops, achieves and maintains product, service and business goals including to cross-service Navy Federal products and services

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Lead and motivate the team to deliver high quality member service ensuring delivery is accurate, complete, swift and courteous

• Leverage internal recognition and recreation programs to incent and reward team members for effort and results

• Monitor and leverages resources to maintain high operational efficiency and seek continuous improvement


• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals

• Exposure to member/customer service operations to include understanding of effective member/customer service philosophy

• Exposure to supervising and leading employees

• Exposure to work which displays increasing levels of responsibility and/or authority

• Effective clerical, technical or administrative skills

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills


• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Hours: Available Monday – Saturday: hours based on business needs.

Location: 25 Kaneohe Bay Drive, Suite 220, Kailua, HI 96734

Do not contact this company in solicitation of any product or service.

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