Job Details

POSITION TITLE:  Client Service Representative  (Not a remote position)         

DEPARTMENT:  MEMBERSHIP

FUNCTION:

Provide support for membership & client service, Sentrilock, HBR store, billings, education, events, MLS, and other inquiries from members and the public. 

RESPONSIBILITIES

• Provide support for membership and client service, Sentrilock, HBR store, billings, education, events, MLS, and other inquiries from members and the public.
• Assist callers with website navigation; refer to outside resources/agencies as appropriate.
• Provide support to other departments as needed.
• Pickup newspaper; sort daily mail, drop-off afternoon mail
• Performs other tasks as needed by the department or other departments.

SCOPE OF POSITION:

• Reports to the Membership & Client Service Manager
• Maintain good working relationships with HBR staff. 
• Has extensive contact with staff, members, vendors and the general public

KNOWLEDGE, SKILLS AND EDUCATION

• Team player with excellent customer service skills over phone, email and in person
• Ability to communicate clearly, effectively and with professionalism
• Minimum 2 years office environment experience
• Posting payments and cashier experience desired
• Demonstrated effectiveness in multi-tasking, solving problems, dealing with difficult people and accuracy in work with minimal supervision
• Ability to work in a fast-paced environment and work as a team
• Proficient in Microsoft Office programs and the Internet
• Ability to lift 20 pounds 
• Physical demand: Ability to sit for long durations

FLSA CLASSIFICATION

Non-exempt position.

Send resume to personnel@hicentral.com