Job Details

Job Title: OPERATIONS MANAGER

Full-time Position

Reporting to: HEAD OF STORE OPERATIONS

Purpose

As the Operations Manager, you will execute store operations, focusing on the stockroom and ensuring it supports sales and customers. You are dynamic and operational, with a great ability to organize and execute tasks. You will also be analytical, with the ability to read reports and draw conclusions

Key Responsibilities

• Help the Head of Store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows, taking into account the Sales Manager's criteria.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection, and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help the Head of Store Operations Manager implement new projects and operational updates.
• Assist the Head of Store Operations Manager in managing the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for store device operations, and track technology incidents.
• Communicate and provide feedback to your supervisor (Head of Store Operations Manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help the Head of Store Operations Manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Eligibility Requirements

• Must have completed a 90-day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a skills assessment in store
• Must have completed LEAP training