Job Details

Carrington Mortgage Holdings is seeking a Quality Control Communications Analyst to work remotely from home in the United States. The role monitors live or recorded customer interactions to ensure compliance with quality and regulatory standards.You will report findings, help design monitoring guidelines, calibrate scoring, and deliver trend reports while aiming for a 98% score accuracy. Two+ years in loan servicing call monitoring or QA are required, with strong customer service knowledge and#J-18808-Ljbffr