Job Details

Dispatcher Non CMV

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The Dispatcher Non CMV will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

• Build customer loyalty and retention.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential Duties And Responsibilities

• Demonstrates professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.
• Assist patients in solving problems regarding equipment use.
• Responsible for performing routing and dispatching activities.
• Routes all same day deliveries according to Logistics policy and procedures.
• Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.
• Schedules additional deliveries as patient and referral requests are received.
• Responsible for monitoring a drivers' progress and communications to and from patients and referrals regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery or missed time windows.
• Updates ACIS and the Standard Route Maintenance when necessary.
• Reviews Logistics Reports to monitor inefficiencies and compliance of route order completion.
• Ensure patients do not suffer service failures and communicates with the branch staff the date of patient's next delivery and cycle that patient is placed on if needed.
• Compiles data on delivery productivity, such as number of stops made and number of miles driven.
• Assists delivery employees with special orders and equipment.
• May assist delivery employees with the loading of trucks when necessary.
• May Route and Dispatch for other locations if needed.

• Performs other duties as required.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

Education and/or Experience

• High School Diploma or equivalent
• At least three years of logistics related work experience
• Minimum of three years driving history required.
• Must be at least 21 years of age or older at the time of hire.

Certificates, Licenses, Registrations or Professional Designations

• Successful completion of Apria Healthcare's Driver Training Program.
• The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
• Must meet job-related requirements to comply with D.O.T., F.D.A. and standards of accrediting body.

Skills, Knowledge, And Abilities

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients' objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Physical Demands

• This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
• Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
• Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
• Strength Aspects:
• Occasionally required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
• Occasionally required to push or pull objects weighing from 20 lbs 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
• Occasionally required to grip objects with hands, up to 15 lbs of force.
• Occasionally required to grip objects with fingers, up to 10 lbs of force.
• Body Position and Flexibility Elements
• Occasionally required to climb 100 stairs on average ranging from 3"-10" in height,
• Occasionally stepping in and out of company vehicles ranging up to 20" in height.
• Occasionally required to climb ladders up to 10' high, in general.
• Occasionally required to bend down at the waist to a torso level of 24" above the floor.
• Occasionally required to reach, on average, 20" away from the body.
• Occasionally required to kneel on one or both knees and squat to perform