Job Details

We are seeking an experienced Computer User Support Specialist to provide hands-on IT support across program field offices.

Key Responsibilities:

• Perform IT infrastructure and end-user device wellness checks.
• Troubleshoot hardware, software, and network issues.
• Evaluate network performance and conference room equipment.
• Support IT equipment setup, maintenance, and disposal procedures.
• Assist users with IT ticketing and ensure compliance with IT policies.

Required Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
• 4+ years of IT support, field support, or end-user support experience.
• Strong hardware, software, network troubleshooting, and customer service skills.
• Experience with remote support tools and ticketing systems.
• Willingness to travel to field offices.

CompTIA A+ and Microsoft desktop certifications are a plus.