Job Details

Company Overview:

Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.

Position Overview:

At Freestone, the Portfolio Manager is responsible for overseeing the daily operations of a portfolio of scattered-site multifamily properties. This role will focus on ensuring financial success, operational excellence, and exceptional resident experiences. Strong leadership, a focus on innovation, and the ability to manage complex challenges with a proactive mindset are essential. By fostering strong team collaboration, the Property Manager will drive the success of Freestone's mission to create thriving communities.

Duties/Responsibilities:

Operational Management

• Oversee daily operations of multiple properties within a designated scattered site portfolio.
• Conduct regular site inspections to ensure upkeep, maintenance, and safety standards are met.
• Ensure all units are in rent-ready condition, coordinating repairs and turnarounds as needed.
• Manage team of Community Associates, Field Service Managers and Maintenance team, including Maintenance Supervisors, Porters and Cleaning Staff.

Tenant Relations

• Respond promptly to tenant inquiries, maintenance requests, and complaints.
• Assists with managing lease renewals, move-ins, and move-outs.
• Enforce lease agreements, community rules, and occupancy standards.

Leasing & Occupancy

• Collaborate on Marketing available units, coordinate property turnover, and screen applicants.
• Maintain high occupancy levels through effective leasing strategies and retention programs.
• Ensure compliance with Fair Housing and local leasing regulations.

Financial Management

• Prepare and manage property budgets in collaboration with leadership.
• Approve invoices, monitor expenses, and report on financial performance.
• Collect rent, track delinquencies, and initiate legal proceedings for non-payment when necessary.

Maintenance Oversight

• Coordinate with maintenance teams and vendors for timely repairs and capital improvements.
• Manage preventive maintenance schedules across all sites.
• Ensure that maintenance issues are addressed efficiently and cost-effectively.

Compliance & Reporting

• Ensure compliance with all local, state, and federal regulations (including housing codes and safety regulations).
• Maintain accurate records of leases, inspections, maintenance, and financial transactions.
• Generate reports on occupancy, income, maintenance, and other KPIs for leadership.

Vendor & Contractor Management

• Source and manage relationships with service providers and contractors.
• Ensure quality service delivery and adherence to contract terms.

Abide by all laws and regulations.

Compensation and Benefits:

• Competitive salary ($105,000) plus 20% performance-based bonus potential (paid quarterly), $100/month for cell phone reimbursement and $155/month for commuting costs.
• Comprehensive health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) plan with a generous company match.
• Generous paid time off and holidays.
• Eligible to work remotely one day a week.
• Opportunities for professional development and career advancement within a dynamic and expanding organization.

Required Skills/Abilities:

• Strong time management and organizational skills.
• Excellent communication and conflict-resolution abilities.
• Proficient with property management software; knowledge of Yardi is preferred.
• Basic knowledge of building systems and maintenance processes.

Education and Experience:

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Real Estate, or related field is preferred.
• 3-5 years of experience in property management, preferably with scattered-site or multifamily portfolios.

Physical Requirements:

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to hear well enough to communicate via phone or in person to all internal and external customers.
• Must be able to communicate clearly and concisely.
• Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling.
• Must be able to read reports and use computer, phone and other general office equipment.
• Must be able to perform job functions outdoors, in all weather conditions.
• Must be able to lift up to 50lbs.
• Must be able to climb stairs, climb a ladder and walk in construction sites.