Job Details

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PRIMARY PURPOSE:

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Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They perform housekeeping and stocking duties for the store. In addition, they may assist the Restaurant Manager or Assistant Manager with balancing cash and making cash deposits.

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ESSENTIAL DUTIES/FUNCTIONS:

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Operations Excellence for Guest Satisfaction

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· Respond to specific guest needs and resolve problems with a sense of urgency.

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· Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.

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· Adhere to Brand standards and systems, delivering quality food and beverage to each guest.

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· Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.

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· Complete all required training and support the training of other team members.

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· Prepare all products following appropriate recipes and procedures.

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· Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

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· Comply with all restaurant policies.

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Shift Lead Responsibilities

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· In the absence of the Restaurant Manager or Assistant Manager, provides minimal supervision of crew members and assigns duties for a particular shift(s).

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· Ensure that the store is operating according to company policies/procedures and standards.

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· Assists the Restaurant Manager in processing the daily paperwork and bank deposit procedures.

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· Effectively execute and promote restaurant standards and marketing initiatives.

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· Assists with training new crew members and staff on food preparation, cash handling, and other company policies and procedures.

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· Communicate with team members and provides direction on food and drink orders.

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· Adheres to schedule and arrives ready to work on time.

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· Checks in new product in a timely manner.

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Daily Duties:

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· Provides quality customer service by greeting each customer in a prompt and timely manner.

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· Performs food preparation.

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· Follows security and safety policies/procedures.

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Periodic Duties:

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· Assists in the processing of daily paperwork.

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· Assists in conducting inventory, placing orders, and processing merchandise received.

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· Attends store meetings and training classes.

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Occasional Duties:

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· Checks in new merchandise in a timely manner.

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· Performs stocking and/or pricing duties in a timely manner.

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· Cleans food service equipment as needed.

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· Performs miscellaneous housekeeping duties as needed.

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· Assists in covering other locations as assigned.

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· Performs other duties as assigned.

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