Job Details

Operations Support Specialist

Servi-Tek is seeking an Operations Support Specialist to support employees across our janitorial sites. This field-based role focuses on employee training, timekeeping systems, safety, and compliance. The successful candidate will spend approximately 80% of the workday visiting assigned sites and working directly with employees, with the remaining 20% dedicated to office-based responsibilities.

Key Responsibilities:

• Train employees on company timekeeping standards and procedures
• Assist employees with EPAY/iSolved, including tablet setup, system updates, troubleshooting, and facial-recognition profile setup
• Conduct routine site visits to support employees and maintain compliance and service-quality standards
• Conduct weekly employee safety training
• Support the Compliance Manager with the Scalefusion application
• Deliver and replace employee tablets and chargers as needed
• Ensure updated Labor Law and Safety Data Sheet (SDS) posters are displayed in janitor rooms
• Conduct monthly janitor-room inspections and confirm that current job cards and required materials are available
• Maintain inspection standards for equipment, systems, and processes in accordance with safety and industry regulations
• Participate in the employee recognition program and provide recommendations when appropriate
• Attend and actively participate in weekly team meetings
• Maintain accurate training, inspection, and site-visit records in Servi-Trak
• Perform other related duties as assigned

Qualifications:

• 2-3 years of experience in employee training, workforce compliance, or a related function
• Experience working in a janitorial or facilities-services environment is preferred
• Comfortable using technology, particularly Apple products such as iPads, Pages, and Numbers
• Strong verbal and written communication skills
• Ability to communicate effectively with employees at all levels
• Organized, dependable, and able to carry out specific action plans
• Comfortable working independently and traveling regularly between assigned sites
• High school diploma or equivalent required; college degree preferred
• Valid driver's license and proof of insurability

Work Schedule & Setup

• Split Shift (Monday-Friday):
• 9:00 AM - 1:00 PM
• 4:00 PM - 8:00 PM
• Saturdays: Required at least once per month (a few hours).
• Work Setup: On-site, traveling daily to multiple job sites across Honolulu, Pearl City, and Waikiki to train employees on timekeeping requirements.

Compensation & Benefits

• Auto Allowance: $750/month
• Parking Allowance: $65/month
• Equipment & Training: Provided
• Sick Leave: 40 hours/year (accrued)
• Holiday Pay: Thanksgiving, Christmas, and New Year's Day