Job Details

Medical Support Assistant

The duties of this position include but are not limited to the following:

• Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic waitlist; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
• Performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointments scheduled for one or more outpatient clinics.
• The incumbent must assist with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The incumbent must be able to manage their time to ensure completion of the many administrative tasks required of them in their role to be successful.
• The incumbent must be cognizant of the many tasks required in performance of their respective roles and be attentive to detail and precise in the gathering and recording of information pertinent to the activities with which they are involved.
• The incumbent interprets a variety of provider's orders, referrals, specific allergies, and other patient administrative activities such as Means Testing, demographic updates, Beneficiary Travel benefit determination.
• The incumbent supports patient safety standards using the correct VA identification of all patients through the use of two forms of identification name and full Social Security Number and/date of birth. The patient may also present the Veterans Identification Card (VIC) for identification.
• The incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient or designated Next of Kin by phone due to incorrect contact information.
• Other duties as assigned

Work Schedule: Monday to Friday, 7:00am to 3:30pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Functional Statement #: 11474-F