Job Details

Job Title

Front Office Assistant

Job Description

What will you be doing:

Assist with the coordination of a guest's stay with luggage, valet and other guests' requests

Ensure every guest is greeted and acknowledged with the aloha spirit

Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed, and equipment is returned in the same condition

Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented

Assist with group transportation and luggage movements

Support expediters and shuttle service when needed

Provide unique experiences for all our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment

Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control

Try to remember individual's names and their preferences to extend a personalized service

Assist other rooms division departments with their operations during peak times or when required

Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)

Be well versed in hotel fire & life safety/emergency procedures

Always maintain a high standard of personal appearance and hygiene

Perform other reasonable duties assigned by the Management of the Hotel

Your Experience and Skills Include:

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Ability to work cohesively and collaboratively as part of a team

Detailed & service oriented with an eye for detail to be self-motivated and energetic

Salary Range: $18.00 per hour

About Us

Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort has opened its doors to welcome back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort continues to draw inspiration from the history of the site, local culture and natural elements.

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.