Job Details

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:
• Responsible for scheduling patients for one (1) type of outpatient scheduling, i.e. primary care, specialty care or hospital outpatient departments (HOD). Performs authorization, pre-registration, and insurance verification functions, as assigned.
• Provides general and specific information to hospital users, patients, families and physician offices.
• Ensures that patients meet financial requirements.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

II. TYPICAL PHYSICAL DEMANDS:
• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.
• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.
• Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.

III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Work pace varies and is frequently stressful.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.

B. EXPERIENCE:
• One (1) year patient access experience in a hospital or physician office setting.
• Prior experience in insurance verification and registration.
• Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers' Compensation, Capitation, TPL, etc.).
• Knowledge of medical terminology.
• Strong time management, organizational, and interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.
• Proficiency with automated systems and computer applications.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest