Job Details

Cargo Office Agent

U.S. Aviation Services has immediate openings for Cargo Office Agents at Daniel K. Inouye International Airport.

Shift Information: Early Morning Shift: 2am Weekends Required

Position Summary: The Cargo Office Agent is responsible for performing administrative, clerical, and operational support functions within the cargo office. This position ensures the accurate processing of cargo documentation, coordination with warehouse teams and airline partners, and compliance with company policies, airline requirements, and regulatory standards.

Essential Duties & Responsibilities:

• Prepare, review, and process cargo documentation including airway bills, manifests, delivery orders, and billing paperwork
• Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy
• Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers
• Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases
• Verify cargo details such as weight, piece count, special handling requirements, and customs status
• Ensure compliance with TSA, FAA, airline, and company regulations and procedures
• Assist in resolving documentation errors, shortages, damage reports, and other operational issues
• Maintain organized records and files in accordance with retention and audit requirements
• Perform clerical tasks such as answering phones, emails, scanning documents, and preparing daily reports
• Support supervisors and managers with administrative and operational needs as required
• Perform other duties as assigned within the scope of the position and union agreement
• May be required to assist with warehouse duties including building or breaking down freight

Qualifications:

• High school diploma or GED required
• Prior cargo, airline, logistics, or office experience preferred
• Basic computer proficiency including email, data entry, and office systems
• Ability to accurately handle paperwork in a fast-paced environment
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Ability to work flexible shifts, including nights, weekends, and holidays as required by operations
• Ability to obtain AOA Badge, CBP Clearance, and USPS Mail Certification

Physical Requirements & Work Environment:

• Ability to sit or stand for extended periods
• Ability to perform repetitive office tasks such as typing and file handling
• Occasional walking between office and warehouse areas
• Office environment located within an active airport cargo operation
• Exposure to a fast-paced, time-sensitive operational setting

US Aviation Services Perks & Benefits:

• 401(k) retirement account with company match
• Health, dental, vision, and life insurance
• Paid time off and holiday pay
• Uniforms provided
• Work in a fast-paced, exciting airport environment
• Recognition programs and performance incentives

US Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.

Equal Opportunity Employer: United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reasonable Accommodation Notice: Consistent with the Americans with Disabilities Act (ADA), all state and federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our Honolulu Recruitment Team at 808-482-5457.