Job Details

ALASKA - Customer Service Supervisor (HNL) - FTTuesday, July 21, 2026State: HawaiiBase Pay Rate: $22.00Full TimeNon-ExemptShift: A.M. shift, Overnight shift, P.M. shiftJob SummaryResponsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.BenefitsFlight privileges after 30 days for employees and eligible family membersWeekly pay for hourly employees; bi-weekly for CA EmployeesFull-time starts at 30 hours per weekPaid time off for full-time employeesComprehensive Medical, Dental and Vision Insurance for full-time employees401(k) for all employeesExclusive discounts and wellness programsJob DutiesLead a team of agents in customer service dutiesAssist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistanceHandle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problemsDirect passengers through Customs, Immigration, and QuarantineAssist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrivalPush wheelchairs with passengers through all areas of the airportMonitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable lawsPromote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment OpportunityPerform other related duties as assigned within the appropriate skill, experience and capabilities expected for this positionComplete work in a safe and secure manner, following company safety and operational standardsImmediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture PolicyQualificationsHigh School diploma, GED or equivalent educationMust be at least 18 years of ageMust be able to obtain credentials required as per airport or state or customs requirementsPreferred QualificationsOne year of relevant work experience in the aviation or ground handling services industryPhysical RequirementsMust be able to constantly lift up to 70 lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawlWorking ConditionsMust be able to work in rotating shifts and hours, nights, weekends and holidays, overtimeMust be able and open to work in outside weather conditions which may include severe seasonal elementsEqual Opportunity StatementUnifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.#J-18808-Ljbffr