Job Details

SMOOTH RIDES START WITH STRONG GUIDES - WHEELCHAIR SUPERVISOR WANTED!Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Why work for PrimeFlight?Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionResponsibilitiesSupervise the daily operations and activities of the wheelchair service teamEnsure efficient scheduling of wheelchair attendants across various airport terminalsMonitor safety protocols and guidelines in wheelchair handling and passenger assistanceTrain and mentor wheelchair attendants on best practices and customer service excellenceManage and resolve any operational challenges or passenger complaints related to wheelchair servicesConduct regular performance reviews and provide constructive feedback to team membersCollaborate with airport authorities and airline staff to coordinate seamless service deliveryOversee the maintenance, availability, and proper functioning of wheelchairs and mobility aidsManaging and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policiesDevelop strategies to improve service efficiency, response time, and passenger experiencePrepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivityFoster a positive work environment, promoting teamwork and professional developmentCoordinate emergency response procedures involving wheelchair passengers when necessaryWork closely with HR for recruitment, training, and management of wheelchair service personnelEffectively supervise staffing and resources for the wheelchair service departmentExemplify PrimeFlight customer service and safety standardsPerform any additional duties as assigned by managementQualifications18 years of age or olderMust be legally authorized to work in the country of employment.Communicate effectively in English (reading, writing, speaking)Proven ability to supervise teams effectively and handle challenging situationsMinimum of 1 year of experience in a supervisory role within customer service or airport operationsAbility to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal – as applicable).Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidaysTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.Physical Activity / Working Conditions May IncludeAbility to lift up to 70 poundsProlonged standing and walking in an indoor/outdoor environment as applicableMay need to reach with arms and grasp with handsMay need to push, pullMay need to crawl and crouch, at times, in confined tight spacesMay need to bend, stretch, squat, kneelExposure to moderate and at times high noise levelsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus.The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.SMS / Text CommunicationsBy providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr