Job Details

Quay may use text messaging to communicate with job applicants and candidates as part of our recruiting process. When you provide your mobile phone number for this purpose, your mobile opt‑in data — including your phone number and consent information — will not be sold, rented, shared, or disclosed to third parties for any purpose. This data is used solely to facilitate recruiting‑related communications between you and Quay's Human Resources team. All official Quay recruiting communications come from a @quay.com email address or our careers page. Quay will never contact candidates via LinkedIn, WhatsApp, or third‑party platforms to conduct interviews or extend offers. Any mobile number you share will be used solely for recruiting communications and will never be sold, shared, or disclosed to third parties.Location: Ala Moana CenterJob Id: 296# of Openings: 1SUMMARY OF POSITIONAssists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non‑exempt role.PRINCIPLE ACCOUNTABILITIESAssists the Shop Manager in achieving the shop's sales targets by maximizing profits, minimizing costs and managing workforce budgetsDelivering excellent customer service by example, ensuring highly visible and effective customer service managementConsistent sales floor presence, talking with customers and associates to ensure the best service is provided consistently through effective floor supervisionAssists the Shop Manager in recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivityDemonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplaceEnsures store compliance with company policy and procedures, taking a consistent approach with all associatesEnsures brand image is presented consistent with visual merchandising and service expectationsMinimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processesMaintaining awareness of market trends in the accessory industry, monitoring activity of local competitorsFISCAL ACCOUNTABILITIESResponsible for assisting the Shop Manager in achieving Shop's sales goal, KPI goals and profitability.KEY WORKING RELATIONSHIPSThis person is required to maintain strong working relationships with the Director of Retail Operations, Shop Managers and the entire Shop team.REQUIRED SKILLS & EXPERIENCEMinimum 3 years of supervisory experience (1 or more in an Assistant store manager or equivalent role) in a retail environment or related areaHigh School graduate or equivalent; college degree preferredAbility to adapt and multi‑task in a fast‑changing, retail environmentAbility to develop, motivate staff and others through strong leadership and interpersonal skillsStrong communication skills, both written and verbalBasic computer skills and software proficiency (MS Word, Excel and Outlook preferred)TRAVEL REQUIREMENTS5% annual average based on new store openings and trainings. Minimal travel based on business needs otherwise.PHYSICAL REQUIREMENTSThis position is based in a retail store environment. Requires standing and walking up to 8 hours per shiftOpen availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average 40 hours per weekRequires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage.May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale.Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher.Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.#J-18808-Ljbffr