Job Details

About the Job

We are a home care agency located in downtown Honolulu.

We are looking for a reliable, positive, compassionate professional to join our office staff.

Position Overview:

• This position will play an integral part in all aspects of the office.
• You will be involved in administrative support, clinical oversight, and scheduling.
• We are willing to train.
• All job candidates must be able to work at our office from 8:30 am to 5:30 pm Mondays to Fridays.

• Answer telephone calls, assist clients, prospective applicants, and employees, or take messages as appropriate.
• Assist in the orientation of new caregivers.
• Assist in the creation, maintenance, and closing of client and employee files.
• Employee and client file audits.
• Follow-up with appropriate parties to obtain documentation to ensure compliance.
• Process incoming/outgoing mail and faxes as needed.
• Incident tracking & report compilation.
• Care note tracking and follow-up with direct care staff, reporting issues to management.
• Assist in the creation and updating of policies, procedures, and processes.
• Ensure education and compliance with all HIPAA regulations and requirements.
• Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.
• Other duties as assigned.

• Education: High school diploma or equivalent.
• Experience: One year of office work and/or customer service.
• Excellent written and verbal communication skills.
• Excellent customer service skills and a positive attitude.
• Proficient in Microsoft Office, Google Docs, Windows, and Mac computers.
• Prefer valid Hawaii Driver License, but not required.

• Medical/Dental/Vision Insurance.
• 401k with company matching.
• Weekly Pay: $18-$27 hourly depending on experience.
• Performance Bonus.