Job Details

Description

The Security Operations Center (SOC) Operator supports 24/7 security operations by monitoring, assessing, and responding to incidents across physical and technical security systems. This role serves as a first line of response for alarms, communications, and security events, helping protect personnel, facilities, and sensitive information in accordance with established procedures and contractual requirements.

Responsibilities

• Monitor and operate security systems, including access control, CCTV, intrusion detection, alarms, radios, and telephony systems.
• Receive, assess, document, and respond to security incidents in real time.
• Dispatch security personnel and coordinate emergency response when required.
• Maintain accurate incident logs, reports, and shift documentation.
• Perform badge verification, visitor access coordination, and credential checks as applicable.
• Communicate effectively with government personnel, first responders, and internal stakeholders.
• Escalate incidents in accordance with standard operating procedures, post orders, and contractual requirements.
• Maintain situational awareness across multiple facilities and systems simultaneously.
• Support continuity of operations during emergencies or elevated threat conditions.
• Adhere to all security, safety, and compliance requirements.

• Active Top Secret (TS) clearance with Polygraph required.
• High school diploma or equivalent required.
• 1-3 years of experience in a Security Operations Center, Command Center, Dispatch, Watch Officer, or similar monitoring environment preferred.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Proficiency with computers and security monitoring software.
• Strong verbal and written communication skills.
• Ability to remain calm and effective in high-stress situations.
• Ability to multitask and prioritize in a fast-paced environment.

• Prior experience supporting DoD, IC, or federal security operations.
• Experience with Lenel, CCure, Genetec, Honeywell, or similar security systems.
• Experience with incident reporting databases.
• Military, law enforcement, or federal security background preferred.
• Familiarity with post orders and government security protocols.

• Sedentary position with prolonged periods of monitoring screens.
• Ability to sit for extended periods and operate multiple systems.
• Work is performed in a secure indoor operations center environment.
• May require limited movement within secured facilities.