Job Details

Production Support Specialist

Provides general production support:

• Monitor daily production performance and inventory levels as assigned.
• Conduct data and trend analysis to identify areas of improvements.
• Triage daily production issues. Recommend and implement interim workarounds.
• Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
• Create and update operational workflows and documentation.
• Process Access Management requests.
• Assist with audits.
• Support production activities as assigned

Assist on production changes/fixes and small project implementations:

• Support testing activities to include writing requirements-based test scenarios and test cases, generate test data, execute test cases and review results for approval to production.

Assist on medium and large project implementations as assigned:

• Develop training material and conduct training and presentations.
• Assist with testing and testing activities.

Performs all other miscellaneous responsibilities and duties as assigned or directed.

Bachelor's degree and one year related work experience; or an equivalent combination of education and related work experience.

• Effective analytical skills
• Effective verbal and written communication skills
• Experience in developing reference and training documentation.
• Basic working knowledge of Microsoft Office applications including but not limited to Word, PowerPoint, Excel, and Outlook/Email