Job Details

PBX, Full Time

Applicants 18 years of age or older welcome to apply. PBX, Full Time Rate of Pay: $22.05/hour Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time PBX to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Handles incoming, interoffice and outgoing calls while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures. Assists Front Desk in communicating with guests and dispatching those requests to other hotel departments.

Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests. Communicate effectively with guests and fellow team members. Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay. Anticipate and respond to guest needs. Operation of the PBX console. Answer phones according to service standards and within 3 rings. May take messages over the phone. Lends assistance and handles emergencies by phone. Maintains records and makes reports as required. May take messages over the phone. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Find solutions quickly, and confidently address and resolve guest concerns. Full understanding of the Front Desk system for all guest services. Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel. Perform other duties as assigned, requested or deemed necessary by management. Act as Front Office dispatch center for radio calls to other departments and receiving desk for calls into Front Desk Log all guests requests and defects in GXP. Complete follow up calls to guest rooms for guests defects.

*Management retains the discretion to add or change the duties of the position at any time. * Knowledge/Education/Experience: One (1) year experience Hotel PBX or front office experience required. Ability to speak multiple languages preferred. High school or equivalent education. Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communications, both verbal and written. Ability to prioritize, organize and make good judgments. Strong problem solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include: Pay, Healthcare & Financial Security Competitive Pay Retirement Plans : Attractive pension and 401k programs featuring employer match options. Medical Insurance : Choice of packages via UHA or Kaiser Medical. Dental Insurance : Dental coverage option provided through HDS. Paid Insurance : Free Life Insurance and Temporary Disability Insurance (TDI) fully covered. Reward & Recognition : Programs honoring performance with incentives and awards. Commute & Out-of-Pocket Savings Transit Access : Direct front-door access to fare-free Hele-On Bus route. Free Parking : On-site hotel employee parking lot access during every shift worked. EV Charging : Free access to on-property electric vehicle charging docks while working. Uniform & Apparel Care : Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles. Travel, Lodging & Paid Time Off Marriott Explore : Deeply discounted hotel rooms across 7,000+ global properties. Local Marriott Staycations : Exclusive employee rates at 40+ Hawai?i Marriott hotel locations. Friends & Family : Share Marriott lodging discounts worldwide for your inner circle. Vacation Ownership : Special discount options on premier portfolios via Marriott Vacations Worldwide. Paid Time Off : Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday. Food & Lifestyle Discounts Daily Shift Meals : Free hot meal during every shift, curated by the Culinary ??hana. Global Dining : 20% discount on food, beverages, and room service at properties worldwide. On-Property Savings : Employee discounts across on-site retail shops and spa services. Career Growth Professional Growth : Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS). Internal Promotion Tracks : Clear pathways and leadership opportunities to elevate your career.

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.