Job Details

Job Title

Supervisor

Duties

The Supervisor will provide both managerial and technical oversight of local hardware and software, case management applications, IT security, courtroom automation, video conferencing, telecommunications, local networks, and IT procurement. Strong leadership, planning, documentation, communication, and managerial skills are essential for success in this position.

• Oversee the day-to-day operations and maintenance of information technology systems to include network and help desk, cybersecurity, telecommunications, hardware and software programs, courtroom technology, and remote and mobile infrastructure systems. Some work may be required during nights and weekends to meet the needs of the court.
• Manage, develop, and mentor subordinate staff and other professionals involved in information technology activities, including establishing standards and timelines, assigning and reviewing work, evaluating performance, and handling disciplinary actions.
• Evaluate the bankruptcy court's technology and security use and needs. Develop and implement both short-term and long-range technology improvement plans which include the Continuity of Operations Plan (COOP).
• Manage the bankruptcy court's technology, inventory, security systems architecture and telecommunications capabilities, policies, and procedures.
• Develop specific system features to satisfy the bankruptcy court's needs. Make adaptations to national systems and/or participate in the planning for, and the acquisition of, specific systems for the court unit. Develop cost-benefit analyses for various information technology projects.
• Implement, establish, and maintain security policies and procedures for all automation systems, networks, software, and equipment to protect court systems and data; assist in and/or coordinate the development and dissemination of annual IT security training.
• Plan, manage, and control information technology budget, expenditures, and property and equipment procurement activities in consultation with senior management.
• Meet regularly with judges, court unit executives, other court units, and vendors to determine information technology needs, recommend viable solutions, and maintain collaborative relationships.
• Provide technical expertise and troubleshooting in the development and operational support of the Court's systems and services. Design, test, configure, and deploy new or enhanced systems, updates, and applications.
• Develop presentations, trainings, data, and technical briefings on court information technology while remaining current regarding emerging technologies and how they interface with systems.
• Communicate clearly and effectively to explain complex concepts to diverse audiences. Interact effectively with the public and staff, providing customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures.
• Provide hardware and software support for servers, virtualization infrastructure, virtual desktop infrastructure, and operating system environments. Develop, test, and deploy scripts to customize operation of these systems.
• Assess, test, and deploy patches and updates to protect the security and enhance the operation of end-user desktop and mobile systems.
• Operate, manage, and monitor IT security systems that provide hardware/software inventory, patch management, endpoint malware protection, network vulnerability scanning, perimeter protection, intrusion prevention/detection, and event correlation.
• Performing other related duties that the court may require.