Job Details

Senior Technician

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As the senior technician, monitors, reviews or initiates complex transactions where guidelines lack specificity to requirements, circumstances or problems, and/or frequently change.

Serves as the primary point of contact on reserve pay actions and coordinator on resolving reserve pay matters.

Manages and/or assists lower-level technicians in resolving more complicated debt collection cases.

Accomplishes the more difficult customer complaints and technical military pay issues.

Assists with training lower-level clerks/technicians on miscellaneous technical tasks and various complex actions in support of military pay actions.