Job Details

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you're motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!What You'll Do on a Typical DayAct as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native SabreProvide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers' travel policy and requirementsOperate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partnersUse positive telephone and email service techniques; act on special customer requests and maintain excellent client relationsProactively sell additional services for our travelers, e.g., hotel and carExpress enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelinesAct in accordance with all Amex GBT policies and proceduresWhat We're Looking ForIn depth knowledge of domestic & international air, hotel, car, and rail booking practice and policiesHigh touch Executive customer service5+ years experience as a Corporate Travel ConsultantNative Sabre proficiency preferred but not requiredDetailed understanding of fares and ticketing rules for domestic and international travelExcellent written and verbal communication skillsPassion for Excellence in Customer Service with attention to detailAbility to act with integrity when handling personal and confidential traveler informationBasic computer navigation skills with an ability to multitask in multiple computer applicationsCandidatesCandidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clients' hours of operation.LocationUnited StatesSalaryThe US national base salary range for this position is from $46,900.00 - $87,100.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.Benefits at a GlanceFlexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.#J-18808-Ljbffr