Job Details

Overview

Responsible for optimization and streamlining the organization's Quote to Cash workstream, focusing on analyzing existing process, identifying areas for improvement, and implementing effective changes, by working with Business Partners, Users and Technical Development Teams.

Responsibilities

• Accountability
• Acquire expertise necessary knowledge of people, process, and technology to be able to support assigned workstream.
• Develop and implement workstream roadmap aligned with the organization's overall objectives, in conjunction with business partners.
• Be the single point of contact for the workstream, providing end to end support to workstream users across all supporting tools in the workstream.
• Process Management
• Collaborate with cross-functional teams in the workstream to understand current business processes and relevant supporting tools & technologies.
• Develop and maintain accurate and up-to-date process documentation, including flowcharts, process narratives, and user guides.
• Contribute to the development of key performance indicators (KPIs) to measure process effectiveness and track progress towards improvement goals. Develop optimum solutions based on extensive application functional knowledge and business knowledge, to fulfill user needs. Support authoring of requirements definition documents, technical design documents, and user acceptance testing documents.
• Collaboration & Support
• Responsible for troubleshooting production issues and working with the users and technical team to resolve in a timely manner.
• Collaborate with other workstreams, IT teams and departments to ensure alignment between business processes and technology solutions.
• Work closely with Technical Delivery teams to ensure timely delivery of workstreams solution across all application platforms.
• Senior Role
• Acquire & maintain sufficient knowledge about all workstreams to be able to provide support during coverage gap.
• Maintain workstream roadmap in conjunction with Mid Term business plans and advise on investment decisions to mature assigned workstream.
• Lead meetings to discuss dependencies and impact of changes across all workstream.

Qualifications

• Deep expertise in Quote-to-Cash (Q2C) processes, including quoting, pricing, order management, billing, and revenue recognition.
• Hands-on experience with Salesforce CRM, including:
• Territory Management for sales alignment and coverage.
• Account Sharing Models for visibility and collaboration.
• Opportunity Management for pipeline tracking and forecasting.
• Deal Approval Workflows for discounting and compliance.
• Salesforce CPQ (Configure-Price-Quote) for complex pricing and quoting.
• Strong ERP experience, ideally with Oracle E-Business Suite R12 or Oracle Cloud ERP for order management, invoicing, and financials.
• Order-to-Cash and Revenue Management modules for accurate billing and compliance.
• Integration between CRM and ERP systems, including middleware or API-based solutions.
• Ability to design, configure, and optimize end-to-end Q2C workflows across integrated platforms.
• Familiarity with revenue recognition standards (ASC 606) and compliance considerations.
• Skilled in data analysis, reporting, and troubleshooting across CRM and ERP systems.
• Preference for exposure to Install Base functionality for managing assets and service entitlements.
• Preferred: Experience with subscription billing models, SaaS revenue processes, and advanced pricing strategies.
• Excellent communication skills and the ability to develop and maintain effective internal and external working relationships.
• Very strong understanding of business processes and best practices within a business area (such as finance/accounting, sales/marketing, services, inventory, etc).
• Deep understanding of application structures, functions, and processes.
• Demonstrated ability to lead complex business process reengineering efforts.
• Demonstrated ability to influence and guide others to use best business practice solutions within the constraints of the applications capability.
• Demonstrated ability to develop high quality analytical deliverables including, functional, requirements, UAT scripts, technical requirements, and report definitions.
• Understanding of IT & Organizational change management principles to help manage the impact of changes within the workstream.
• Pay Information: Min. Salary of $110,700 to Max. Salary $178,200 (annual equivalency); DOE

#LI-RS1

#LI-Remote

About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.