SRS Distribution - 91-235 Oihana Street - Responsibilities: Deliver outstanding service by handling inquiries and complaints via phone, email, and in-person.; Provide product information, resolve issues efficiently, and maintain accurate customer records.; Engage walk-in customers with exceptional counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.; Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities.; Use bilingual (English/Spanish) skills to enhance customer experience and expand reach.