Job Details

Overview We are seeking a customer-focused, bilingual (Japanese/English) service agent to join our remote support team for a 1-year contract. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction across various communication channels.Base pay range $25.00/hr - $27.00/hrKey Responsibilities Respond to customer inquiries via phone, email, and chat in both Japanese and EnglishProvide accurate information regarding products, services, and policiesTroubleshoot and resolve customer issues efficiently and empatheticallyDocument interactions and escalate complex issues when necessaryCollaborate with internal teams to ensure seamless customer supportMaintain performance metrics including response time, resolution rate, and customer satisfactionQualifications Fluent in Japanese and English (spoken and written)3-5 years of customer service experience (remote experience preferred)Strong communication and problem-solving skillsComfortable working independently and managing time effectivelyTech-savvy with proficiency in CRM systems and support platformsMust be available to work the 4 p.m. to 1 a.m. PT shift, including weekends or holidays as neededPreferred Qualifications Experience supporting Japanese customers or working in a bilingual environmentFamiliarity with e-commerce, SaaS, or tech supportKnowledge of cultural nuances in Japanese customer serviceJob details Seniority level: AssociateEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT Consulting#J-18808-Ljbffr