Job Details

Hospitality Ambassador

The Herms Waikiki boutique opened in 1989 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Director and support the client experience and represent Herms in all respects of their duties.

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

Create an effortless luxury environment and exceeding expectations in all hospitality services

Greet and welcome clients as they enter and leave boutique location

Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate

Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner

Provide bespoke and high touch hospitality service to clients in collaboration with the sales team

Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary

Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed

Assist with directions - have general knowledge of store and neighborhood

Demonstrate working knowledge of all mtiers (product categories)

Provide hospitable services, such as holding umbrellas during inclement weather

Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns

Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed

All other duties assigned by supervisor

High interest in learning about all the Herms mtiers, history and art collection

Strong communication skills, offering warmth and graciousness in all interactions

Excellent customer service skills and a friendly disposition

Proactivity in taking care of customers in a calm, professional, and polite manner

Ability to provide information about the neighborhood, store services and other customer inquiries

Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining

Works collaboratively and excels in fast-paced environment with continuously changing priorities

Demonstrates high level of attention to detail and ability to anticipate needs

Knowledge of languages in addition to English is a plus

Ability to work a flexible schedule according to needs of the business

Ability to stand for long periods of time

The range for this position is $24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.