Job Details

Housekeeping

Helps clean lodging corridors, public areas and back of house areas. Works closely with Housekeeping team to support efficient, safe and effective overall housekeeping operations. Removes soiled linen and terry from vacant guest rooms and suites. Transports soiled and clean linens and terry to and from laundry and Housekeeping closets. Receives clean linen and terry from off-site laundry service and swaps the dirty linen and terry for pickup. Takes inventory of all linen and terry. Removes and transports trash from guest rooms to dumpsters. Dry mops and wet mops floors. Uses wet floor signage and observes other safety protocols when cleaning. Thoroughly cleans public areas and back of house areas to include dusting, furniture, sweeping floors, vacuuming rugs, emptying wastebaskets, and cleaning and sanitizing public and employee bathrooms, including walls, partitions, commodes and sinks. Using a ladder, washes ceiling fixtures, windows and dusts drapes and blinds. Removes scuffs and marks from walls. Arranges furniture in a neat and orderly fashion as directed. Empties vacuum cleaners as required. Maintains a clean and organized Housekeeping cart. Maintains close control over issued master keys and maintains guest security and privacy at all times. May assist with periodically rotation of mattresses as directed. May assist with periodic deep cleaning projects. Initiates work requests to Maintenance team as needed. Delivers items to guests such as amenities, rollaway beds, cribs, blankets, etc. as directed. Periodically strips, waxes and polishes tile flooring. Reports missing or broken articles to supervisor. May be required to move furniture to clean underneath. Collects lost items in vacant guest rooms and turns into facility lost and found as per procedure. Maintains a detailed perspective about cleanliness throughout the facility.

Provides world class customer service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.