Job Details

Security Communications Center Specialist

About Day & Zimmermann No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high-threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We're trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests. As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose - We put people to work, we protect American freedoms, and we help our customers power and improve the world!

We're looking for an experienced Security Communications Center Specialist, to join our SOC National Intelligence Division team! The Security Communications Center (SCC) Specialist supports the 24/7 communications center, dispatch, and real-time monitoring services in support of secure government facilities. SCC personnel receive, process, and route emergency and non-emergency calls; monitor cameras, alarms, and access control systems; coordinate responses with officers and first responders; and maintain accurate communications and incident records. Duties are performed in accordance with government directives, established dispatch protocols, and site-specific procedures. Position requires an active TS/SCI clearance. A CI Polygraph is acceptable pending receipt of a Full-Scope Polygraph, consistent with contract requirements and government approval. U.S. or Naturalized citizenship is required. This position is contingent upon contract award. This role will be on site at Kunia/Wahiawa, Hawaii.

As the Security Communications Center Specialist, here's the work you'll do:

• Monitor and operate security communication systems, including cameras, alarm panels, access control systems, and electronic surveillance tools; identify and report security anomalies in real time.
• Receive, process, and dispatch emergency and non-emergency calls, relaying accurate, time-sensitive information to police, fire, medical, and security personnel in accordance with established dispatch protocols.
• Respond to and coordinate alarm events (burglary, trespass, unauthorized entry, life safety), track officer deployment, and provide continuous situational updates until incident resolution.
• Manage radio communications, monitor officer status, respond to requests for assistance, and escalate critical transmissions following site procedures.
• Maintain detailed incident, alarm, and dispatch records, including call times, officer arrival, system activations, notifications, and resolution details in government-approved systems.
• Support overall Communications Center operations by conducting alarm resets, performing routine system checks, issuing emergency notifications, assisting team members, and completing required training and recertification.

This role is for you if you have these skills:

• Ability to receive, relay, and prioritize time-sensitive information accurately under pressure.
• Strong situational awareness and ability to monitor multiple communication channels, alarms, and surveillance systems simultaneously.
• Competence in using radio systems, CAD/dispatch software, alarm systems, and electronic monitoring platforms.
• Ability to remain calm and make sound, timely decisions during emergency situations.
• Excellent verbal communication and customer-service skills when interacting with officers, first responders, and facility personnel.
• Ability to stand for extended periods, lift 25 lbs., and meet government vision/hearing and physical fitness requirements.
• Capacity to follow detailed procedures and maintain accurate, real-time documentation.

And if you have these qualifications:

• High School Diploma or GED required
• Active TS/SCI clearance with Polygraph, CI Poly acceptable with CCA approval pending Full-Scope Polygraph, consistent with contract requirements. Must maintain eligibility.
• Experience in security operations, emergency dispatch, monitoring, or communications in a government, military, or cleared environment.
• Government-Approved SCC Training, Includes dispatch procedures, alarm monitoring, communication protocols, and security modules; annual recertification required
• Valid State-Issued ID or Driver's License, 18+ years of age.

In compliance with this state's pay transparency laws, the hourly pay range for this role is $23.37 - $33.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

• Visual acuity
• Pushing or pulling
• Balancing
• Manual Dexterity
• Stooping
• Grasping
• Reaching
• Feeling
• Lifting motion or lifting objects more than 25 pounds
• Climbing
• Walking
• Repetitive motions of any part of the body
• Hearing
• Talking
• Capacity to think, concentrate and focus over long periods of time
• Kneeling, crouching or crawling
• Ability to read/write complex documents in the English language
• Capacity to reason and make sound decisions
• Capacity to express thoughts orally
• Ability to wear a mask, respirator, bullet proof vest, or other equipment
• Ability to regularly perform all job functions at Company's office or work site
• Ability to withstand environmental conditions

Diversity, Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation and gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws.