Job Details

Catering Sales Manager

Catering Sales Manager responsibilities include identifying potential clients, developing proposals, negotiating contracts and ensuring that all aspects of each event exceed customer expectation. This position must have a solid background in catering sales, exceptional communication skills, a customer-oriented mindset and are familiar with the catering industry and food and beverage trends. Ultimately, the role of the Catering Sales Manager is to ensure the success and profitability of our catering services while delivering a high-quality experience for our clients.

What We Offer:

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
• Group Health Insurance (with a paid opt-out option)
• Recognition programs
• Paid Vacation, Sick Leave, Holidays
• 401(k) with company match
• Team Member Fitness Center, and more

What You'll Do:

Catering Sales:

• Identify potential clients and build relationships to boost sales (prospecting)
• Solicit clients and create/present proposals to meet client needs and preferences to close a sale
• Make outside calls
• Show client meeting spaces and other areas of the hotel, as applicable
• Host clients at the hotel, so they can experience outlets firsthand
• Lead Management (Respond, Negotiate, Track). Determine the client's needs, space availability, and meeting details
• Negotiate contracts with clients and suppliers in accordance with Brand and Management company requirements
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the stature of the facility
• Coordinate with the catering, sales, and operations team to ensure all aspects of each event are handled
• Monitor industry trends and competitor activities pricing, service levels, facilities, and function activities
• Meet and exceed sales targets
• Handle customer complaints and queries
• Ensure all catering operations comply with relevant legal, health and safety regulations
• Develop and implement sales strategies and promotional activities
• Prepare and present reports on sales performance and market trends
• Delphi power user (training provided) to manage and track all Catering business details
• Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure
• Generate "thank you" notes to clients with prompt follow up of negative client feedback as necessary and follow up on bookings and solicit repeat business.
• Personally meet with VIP guests and clients to ensure their needs are met and to gather feedback
• Represent hotel in community affairs and industry related events.
• Participate in Meetings such as Sales Briefings, Banquet Event Order (BEO) meetings, Pre-con, and is a team leader for all hotel department staff participating in the event delivery process.
• Able for budget and forecast for required time frame(s)
• Up-sell and detail the program with the client including verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEO's, and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied.
• Improve hotel convention services' products through; (a) participate in the development of new sales tools, menus, themes, and decorations, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customer's needs.
• Follow up on billing Procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Perform special projects and other responsibilities as assigned.

Staff Management:

• Plan, assign and direct work of Catering Coordinator.
• Manage team member situations.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
• Be prepared for each daily activity and review any variations with management and staff.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Interact in-person with the DOSM, Sales/Catering subordinates, and any relevant departments
• Monitors the performance of team members on an on-going basis and assist the department manager in providing feedback.
• Consistently monitor the performance of Team Members on an on-going basis and provide feedback. Reward, discipline, and document Team Member performance and provide timely counseling. Address Team Member complaints and resolve problems.
• Be a team player and encourage the teamwork attitude among staff.
• Select qualified, goal, and service-oriented individuals and develop these individuals with clear guidelines to Team Members.
• Conduct hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
• Ensure Team Members are properly groomed and uniformed at all times.
• Prepare and submit accident or injury reports when needed.
• Carry out management responsibilities in accordance with hotel policy and applicable laws.

What We Need:

• High school graduate or equivalent required; Associate degree or higher preferred or equivalent combination of education and experience.
• Minimum 2 years of experience as a Hotel Sales or Hotel Catering Sales Manager
• Sales Coordinator or Catering Coordinator experience of 1-2 years at a similar sized location.
• Birchstreet experience preferred
• Delphi experience preferred
• Relevant military experience in a comparable capacity
• Must have current driver's license with good driving record

Physical Requirements:

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

• SITTING:
• STANDING/WALKING: Frequently on a variety of surfaces (carpet, tile, granite, etc.)
• CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels.
• KNEELING/CRAWLING: Lifting and completing tasks performed at low levels.
• STOOPING (BENDING AT WAIST): Occasionally. Lifting and completing tasks at different levels.
• TWISTING/TURNING AT KNEES, WAIST & NECK:
• CLIMBING: Rarely.
• LEG/FOOT USE:
• REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.
• HANDLING/GRASPING:
• FINGERING/FEELING:
• PUSHING/PULLING:
• LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.
• SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.
• HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.
• VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances. Color vision required.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran