Job Details

The Client Relationship Manager is a client‑facing relationship leader, with hands‑on communication experience, a strong background in construction or property operations, and the ability to effectively navigate complex stakeholder environments with professionalism.

Position Overview

A well‑established Hawaiʻi‑based specialty construction contractor supporting large‑scale, multifamily properties is seeking a Client Relationship Manager to lead communication and relationship management throughout active construction projects.

This is a non‑sales, client‑facing role created to improve the overall client and resident experience during capital improvement work. The position serves as the primary point of contact between property owners, boards, residents, and internal field teams, ensuring clear communication, aligned expectations, and smooth project delivery across Oʻahu.

The ideal candidate is comfortable operating between jobsites, boardrooms, and community meetings, and brings a calm, professional presence to complex or sensitive situations.

Responsibilities

• Serve as the primary liaison for property owners, boards, building managers, and residents
• Lead client communications during active construction projects, including timelines, updates, and impacts
• Attend and represent the company at board meetings, town halls, and community forums
• Maintain a visible presence on jobsites to stay aligned with field teams
• Translate technical construction information into clear, resident‑friendly messaging
• Anticipate issues before they escalate and help resolve concerns professionally
• Support smooth project execution by removing communication barriers between stakeholders

Skills

• Client relationship management
• Stakeholder and board communication
• Conflict resolution and issue management
• Clear verbal and written communication
• Ability to translate technical information for non‑technical audiences
• Organization and follow‑through across multiple active projects
• Professional presence in both field and formal settings

Requirements

• Experience in a client‑facing role connected to construction, property management, building operations, or facilities
• Comfort working directly with owners, boards, residents, and field personnel
• Ability to manage multiple priorities and remain highly responsive
• Willingness to travel locally to jobsites and meetings across Oʻahu
• Hawaiʻi‑based (local familiarity strongly preferred)

Compensation

Compensation starts at $100,000+ and is commensurate with experience and qualifications. RME (Responsible Managing Employee) and/or C‑20 Contractor (HVAC) licenses are highly desirable and will be considered in overall compensation.