Job Details

A company is looking for a Customer Support Operations Program Manager.Key ResponsibilitiesCo-create and operationalize Support procedures to maintain a centralized framework for global Support policiesDrive the expansion of core programs by aligning owners and defining success measuresFacilitate prioritization of Support tooling and systems, ensuring clear decisions and follow-throughRequired Qualifications5+ years of experience in a technical Support environment, preferably for ERP or SaaS products2+ years of experience in Support Operations areas including Quality Assurance and Workforce ManagementBA degree or equivalent related experienceExperience with common Support tooling such as Salesforce and JiraAdvanced skills in Microsoft Office, particularly Excel and PowerPoint