Job Details

Job Title

Acts as the key liaison between the business community, vendors, and the Information Technology Systems Division (ITSD). Translates high-level business requirements into functional specifications for ITSD and manages changes to such specifications. Uses a variety of applications to provide support to users. Drives change management by analyzing current-state processes, defining future-state requirements, identifying stakeholder impacts and facilitating communication. Provides application support to user Departments.

Essential Duties And Responsibilities

• Performs analysis and documents business processes leading to process change and/or system implementation. Documents business requirements, defines processes, analyzes business needs and recommends solutions to increase the effectiveness of process flow. Interviews business users to understand their business needs and determine the critical success factors of the project. Evaluates information gathered from multiple sources, reconciles conflicts, and prioritizes requests based on their importance for satisfying core business needs.
• Serves as the key owner for assigned business applications and works with users and the rest of the ITSD to resolve issues. Provides guidance to users on application usage issues and logs tickets for technical issues and bugs. Acts as a liaison to facilitate ongoing dialog between business department users, project owners, and developers. Coordinates and facilitates meetings, communications and documentation.
• Document user stories for new functionality following the Agile Scrum methodology. Consolidate business requirements into organized functional language that can be reviewed by business users and used by developers to implement solutions. Works with business users to identify requirements for new or replacement applications and gathers information and pricing from vendors to facilitate business user review of competitive options. Meets with developers to clarify user requirements.
• Assists with creating and executing test plans to ensure that the functional and business requirements are met by the proposed solution. Performs functional testing of solutions to identify bugs and ensure they are developed according to business user and project owner requirements.
• Assists with the design, writing, maintenance, and production of application manuals, including but not limited to standards of operation, flow charts and user guides. Meets with business users and project owners to facilitate the development of end-user training materials and the adoption of new business processes.
• Other miscellaneous duties and responsibilities as assigned.

Minimum Qualifications And Experience

Education

Bachelor's degree or an equivalent combination of education, training or working experience.

Experience

• Minimum of 3 years of experience as a Business Analyst, or an equivalent combination of education, training or working experience.
• Familiarity using Windows and Microsoft Office (e.g. Outlook, Word, Excel, and PowerPoint).
• Experience with Agile Scrum methodology, is preferred, but not required.

Skills and Knowledge

• Ability to organize, analyze and solve complex problems with attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize with some distractions.
• Ability to handle information in a confidential manner and maintain compliance with HDS policies and federal/state laws.
• Ability to communicate both orally and in writing with all levels of staff, customers, and vendors on sensitive matters.
• Ability to translate technical concepts into non-technical terms.

Work Environment

• Hybrid part time in the office and part-time at home. During the orientation period, it may be required to work 100% in the office, until successfully completing the orientation period.
• Monday - Friday, weekend and holiday work may be required.

Note: The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.