Job Details

Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team)Location Requirements23060 (Richmond, VA)23320 (Chesapeake, VA)33634 (Tampa, FL)89144 (Las Vegas, NV)75024 (Plano, TX)19801 (Wilmington, DE)68521 (Lincoln, NE)56301 (St. Cloud, MN)Work from Home Location RequirementsCandidates must live within a 100‑mile radius of the zip codes listed above and be able to report in person, when required, with at least 24 hours notice.Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspotA private network that is password‑protected and within line of sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibitedAssociates must maintain a minimum of 100Mbps download / 10Mbps upload speed from their internet providerTo validate ISP speeds from a Chrome browser, go to google.com, type "Speed Test" and run from the Google landing pageBoth hard‑wire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change as new systems and technology are delivered.General ResponsibilitiesGeneral customer service inquiriesResearch and resolve customer complaintsIdentify and provide feedback on trendsFlag potential regulatory compliance violations or risk eventsPayment investigationsAssist customers with opening new accounts and termsBasic QualificationsHigh School Diploma, GED, or equivalent certificationAt least 3 years of Customer Service or Call Center ExperienceAt least 1 year of experience using Google Suite or Microsoft OfficePreferred QualificationsAt least 4 years of Customer Service or Call Center experienceAt least 1 year of experience in the Financial IndustryAt least 2 years of experience in escalationsBenefitsHealthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.Save money, make money — Secure your present and plan for your future with a 401K and Stock Purchase Plan.Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare.SalaryPlano, TX: $49,774 - $49,774 for Senior Complaints CoordinatorChesapeake, VA: $49,774 - $49,774 for Senior Complaints CoordinatorTampa, FL: $49,774 - $49,774 for Senior Complaints CoordinatorLincoln, NE: $49,774 - $49,774 for Senior Complaints CoordinatorLas Vegas, NV: $49,774 - $49,774 for Senior Complaints CoordinatorWilmington, DE: $49,774 - $49,774 for Senior Complaints CoordinatorRichmond, VA: $49,774 - $49,774 for Senior Complaints CoordinatorSt Cloud, MN: $49,774 - $49,774 for Senior Complaints CoordinatorApplicants Not EligibleDo not maintain network-compatible internet accessLive or work beyond the 100‑mile radius of their designated locationLive or work in the state of CaliforniaEEO StatementNo agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at ...@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to ...@capitalone.com.Non‑sponsor of Employment AuthorizationAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.#J-18808-Ljbffr