Job Details

About the Job

The Pacific Club is more than a workplace - it's a community. Guided by our values of Teamwork, Mutual Respect, Positive Attitude, Communication, and Lasting Impressions, we take pride in creating an environment where both our members and our employees feel valued, supported, and inspired.

Join Our 'ohana & Enjoy Our Amazing Benefits (for full-time and part-time positions):

• Hourly Rate: $17-$19 + 2% Monthly Commission
• 100% health/dental/vision insurance premium coverage for employees, and 70% of the premium for dependents covered by the Club.
• Free Parking.
• Free Employee Meal Daily.
• Christmas and Anniversary Bonuses.
• Employee of the Month Bonuses.
• 401K eligible after 6 months of service with employer matching at 50% of employee contribution.
• 10 Paid Vacation and 5 PTO Days.
• 10 Paid Holidays.
• Paid Time-Off for Birthday.
• Paid Time-Off for Bereavement.
• 401K plus company match (after 6 months of service with 500 hours worked).
• Pre-Tax Flexible Spending Accounts.
• Employee Assistance Program.
• Financial Wellness Program.
• Group Life Insurance.
• Health, dental, vision insurance.

Position Summary:

Provide food and beverage service to Club members and guests in the Club's dining outlets while ensuring they receive proper, attentive, courteous, and professional service. This role plays a key part in delivering a refined lunch dining experience that reflects the Club's high service standards.

Essential Duties and Responsibilities:

• Deliver high-quality, courteous food and beverage service in a clean and pleasant dining environment.
• Maintain proper uniform standards and personal cleanliness; complete all opening and closing shift duties.
• Greet guests promptly and courteously, using member names whenever possible.
• Demonstrate thorough menu knowledge, take orders accurately, make recommendations, and operate the POS system.
• Serve food and beverages at appropriate temperatures using proper service sequence and presentation.
• Ensure guest satisfaction through attentive service and prompt resolution of issues.
• Maintain cleanliness of dining rooms, service stations, and work areas in accordance with Club standards.
• Communicate with the manager regarding guest complaints, compliments, or when leaving the assigned station.
• Answer dining room phones professionally and provide accurate Club and dining information.
• Attend scheduled meetings, adhere to assigned work schedules, and collaborate effectively with team members.
• Work weekends and holidays as required and perform other duties as assigned.

Required Key Skills and Qualifications:

• High School diploma or GED equivalent.
• Fine dining experience preferred.
• Wine knowledge preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• TB clearance required.
• Valid Gray liquor card required.

Work Schedule:

This role requires flexibility and availability to work weekends, holidays, evenings, and extended hours as necessary to meet operational demands and ensure exceptional member and guest experiences. Work hours are driven by business needs rather than a fixed schedule.

Shift: 5:30am-2:30pm.

Mental and Physical Demands:

• 20-40+ hours per week, including some holidays and weekends.
• Ability to lift up to 25 pounds.
• Ability to carry trays of food.
• Ability to open wine bottles.
• Standing for extended periods (up to 8 hours).

What We Offer:

• A core values-driven, inclusive environment focused on both individual and collective success.
• Opportunities for professional development to help you reach your career goals.
• Access to tools, mentorship, and resources tailored to elevate your proficiency and contributions.

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time with or without notice.

About the Company

The Pacific Club is Oahu's premier private city club for business, quality time with family, and social events. Conveniently located in the heart of Honolulu, the open-air club offers its members and their guests a beautiful oasis highlighted by exceptional dining, meetings, events and athletics facilities.Highly regarded for its outstanding service, The Pacific Club has set the standard for private clubs with its exquisite dining experience, extensive and highly allocated wine selection, distinguished art collection, and its warm and attentive staff. Versatile meeting rooms, outdoor events space, paddle tennis and pickle ball courts, temperature-controlled swimming pool, and a well-equipped athletic facility give the club its personality as the ideal place for business and pleasure.