Job Details

Station Operator

Hitachi Rail is looking for an enthusiastic self-motivated Station Operator to work on our Honolulu Rail Project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in Pearl City, HI.

Accountabilities:

• Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints
• Offer customers accurate, helpful travel and transit system-related information
• Provide assistance to customers in the use of ticket equipment
• Explain to customers various options and policies
• Monitor the proper operation of elevators and escalators
• Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
• Direct customers during busy peak times
• Assist with emergency station and train evacuations
• Request police and/or medical assistance, as needed; and perform related work

Available to attend EVERYDAY for training Monday-Friday. Station Operators will required to work rotating shifts including nights, Saturdays, Sundays, and holidays.

Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.

Required skills:

• Excellent customer service skills
• Two (2) + years of experience in customer service or equivalent education and work experience.
• Ability to use computers and tablets
• Able to distinguish colors

Desired Skills/ Knowledge:

• Three or more years of experience of customer service.
• Second language skills desired but not required.

Required Education: High School or equivalent, college preferred.

The starting pay for this position is $22.95/hour.

Note: In accordance with the DOT's FRA and FTA programs, Hitachi's substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

Benefits: Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation. We also offer a variety of Training and Development opportunities.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities