Job Details

Description

Outbound Sales Pro (Parakeet's Managed Service Company) is looking for a Customer Success Manager (CSM)

HQ: Boston, MA (Remote Position)

We are a fast-growing lead generation and appointment-setting company poweredby our own outbound enablement platform. We manage high-volume outbound campaigns for clients across SaaS, IT, professional services, and many other markets.

We're looking for a Customer Success Manager who can onboard new clients and help clients achieve strong, consistent results post-sale.

This is a fast-paced, high-responsibility role where ownership, execution, and communication matter. If you thrive in an environment where things move quickly and every day looks different, you'll love this.

If you've ever said, "Throw it all at me, I'll figure it out," this role is for you.

If you've ever said, "This feels like drinking from a firehose," this role might not be for you.

Expectations: How You Win in This Role

Extreme Ownership

We're looking for people who own their accounts end-to-end, not people who wait to be told what to do

You will thrive here if you naturally:

• Take responsibility for outcomes, not tasks
• Proactively diagnose problems
• Follow up aggressively and never let things slip
• Treat client goals like they're your own

High-Execution, High-Urgency Mindset

• Handle a high volume of client communication and campaign tasks with speed and accuracy
• Prioritize effectively across 20-40+ active campaigns with different needs and timelines
• Deliver consistent, high-quality work even in a fast-moving environment

Career Growth & Upside

Because this role touches strategy, client management, data, and operations, the upside potential is massive. High performers see rapid career acceleration and can grow into:

• Senior Customer Success Manager
• Team Lead / Manager
• Strategy & Operations roles
• Sales Enablement
• Product & Onboarding Specialist roles

We promote based on impact, ownership, and execution - not tenure.

This is a full-time, remote position with a base salary + Bonus & Commission based on retention targets and upsell/expansion goals.

Responsibilities

What You'll Own (Core Responsibilities):

Client Success & Relationship Management
• Own day-to-day relationships for your assigned client accounts, building trust and driving long-term retention
• Lead weekly or bi-weekly client meetings to present results, insights, risks, and recommended changes
• Monitor campaign health across channels (email, cold calling, LinkedIn) and act quickly when performance dips
• Proactively protect your book of business by identifying risks early and communicating solutions before clients feel pain
• Spot expansion opportunities (adding SDRs, increasing volume, activating channels) and guide clients toward next steps based on ROI and goals

Campaign Strategy & Optimization
• Analyze ICP, messaging, data, and SDR execution to recommend strategic adjustments that increase meetings booked
• Support new campaign launches by aligning copy, lists, sequences, and performance benchmarks
• Work with SDR teams to diagnose issues, refine workflows, and improve outcomes
• Assist with crafting or editing outbound email copy, LinkedIn messaging, or call scripts when needed

Data, Reporting & Analytics
• Pull, interpret, and present weekly campaign data, shaping complex insights into simple, actionable recommendations
• Continuously improve internal reporting dashboards and templates
• Track performance trends across your accounts and communicate when we should adjust strategy or volume
• Translate data into decisions that drive immediate and long-term improvements

Process, Documentation & Internal Support
• Improve onboarding documentation for new clients and new hires to strengthen consistency and quality
• Identify internal inefficiencies and propose updates to workflows, reporting, client communication, or campaign structure
• Assist with internal tasks (QA, prospect research, operations improvements) as needed

Qualifications

Required/Strongly Preferred
• Bachelor's degree in Business, Marketing, Communications, Finance, or related field (or equivalent experience)
• Strong organizational skills and attention to detail (this is a multi-account, multi-campaign role)
• Excellent communication skills and the ability to simplify complex data
• Analytical mindset - comfortable reading data, interpreting trends, and recommending changes
• Problem-solver who can quickly troubleshoot client issues, campaign issues, and internal operational hurdles

Traits We Value Highly
• "Figure it out" mentality - resourceful, eager, and unafraid to dive into ambiguity
• Proactive communicator - you reach out before clients need to
• Creative thinker - you bring new ideas for messaging, list strategy, and campaign tactics
• Calm under pressure - you can handle fast-paced workflows without losing precision