Job Details
Self-Direct Coordinator
2026-04-01 Hawaii Medical Service Association Honolulu,HI
Description:
- Ensure that Self Direct Providers (SDP) and members are enrolled in Acumen and are trained to use the Electronic Visit Verification System (EVV). Audit enrollment for completion.
- Train new Health Coordinators (HC) in Acumen's EVV system as it relates to SD.
- Track and monitor monthly submission of time entries. Monitor EVV time punches.
- Contact SDPs regarding incomplete time entries and make corrections appropriately.
- Maintain payroll tracker.
- Notify HC's when authorizations are due.
- Complete payroll prep and approve pending entries in Acumen's EVV system.
- Process self-direct payroll payments by coordinating with Finance and Accounting
- Report any voids or credits to Finance and Accounting
- Monitor monthly manual entries and do remedial education to SD providers
- Respond to Finance and Accounting with any inquires
- Respond to member and Health Coordinator inquiries regarding Self-Direct EVV time punches and authorized hours and paychecks.
- Receive inbound calls from and make outbound calls to QUEST Integration members.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
- Associate's degree and one year of related work experience; or the equivalent combination of education and related work experience.
- Effective verbal and written communication skills.
- Basic knowledge of Microsoft Office applications. Including but not limited to Word, Outlook, and Power Point.
- Intermediate working knowledge in Microsoft Excel.