Job Details

Position Function:

Leads a team of highly skilled professionals able to consistently meet and exceed the specific financial needs of defined target markets, including consumers and local businesses, by providing, an access point tailored to the needs and preferences of the defined target markets, high value, advice-oriented relationships and exception management, network flexibility, high level of customer responsiveness and service and defined market alignment. Is accountable for achieving sales, service, and profitability goals, while ensuring regulatory and legal compliance.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Financial/Production Accountabilities

• Develops and executes relationship sales, service strategies and tactics to achieve the following goals for the division:
  1. Deposit portfolio
  2. Fee Income
  3. Customer Retention and Growth
  4. Cross Sales
  5. Referrals

Customer and Community Relationships

• Develops, serves, and retains a diverse customer base reflective of defined target markets. Serves as a community leader, including supporting community initiatives. Performance will be measured against the following indicators:
  1. Targeted overall customer retention and HVC retention rate
  2. Serves on a minimum of 2 key community-based organizations, and in a leadership role for at least one of the two.
  3. Knows and is known by State and County elected officials as representing the Bank.

People Management

• Attracts, develops, and retains the right staff to achieve short and long term goals and objectives. Creates an environment where the Bank's performance management process is administered fairly; holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff. Demonstrates an understanding of and actively supports the Bank's EEO and AAP practices and policies. Embraces diversity and demonstrates the Bank's core values in every day behavior.

Ownership and Management of Key Processes

• Makes key business decisions to achieve desired results. Includes responsibility for approving policy exceptions, within stated authority limits. Balances risk versus opportunity/customer relationship, and ensures operations are efficient and sufficient to pass operational and compliance audits, and legal review.

Minimum Qualifications:

Education:

• Bachelor's Degree from an accredited 4-year university, preferably in a related field required.

Experience:

• 9+ years of experience in small business and consumer lending management experience in financial services required.
• 6+ years of experience in Management required.

Functional Skills:

• Proficiency in Japanese language required; ability to read, write, and communicate in a business setting.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.