Job Details
Desktop Engineering Supervisor - Senior / Specialist
2026-03-31 State of Washington all cities,AK
Description:
To request a detailed position description, click
Qualifications
Required: Qualifying candidates will meet one of the following criteria options:
Option 1
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 360-###-#### or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) ###-#### or toll free (877) ###-####, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
In order to be considered for this position, you must include a resume and a letter of interest (cover letter) with this applicant packet. Please click below to indicate you have attached the required documentation.
02
Are you a current or former Washington state employee?
03
If you selected "yes" to the question above, please indicate which state agency (or agencies) that you have worked for.If this does not apply, type N/A.
04
How many years of progressive experience in information technology that includes software development, computer programming and/or software systems administration do you currently possess?
05
Please describe your professional experience in providing complex end-user technology support.If you do not have this type of experience, type N/A.
06
Please select the option that best describes how you meet the minimum qualifications for this position. Select all that apply.
07
Please select the option that best describes your experience.
08
Please select the option that best describes your experience.
09
Please select each competency you currently possess and can demonstrate.
10
Please select each Supervisor Competency you currently possess and can demonstrate.
11
This position oversees statewide automated deployment systems (Intune, MECM, Azure AD, AVD). Describe your experience managing or supervising teams that support enterprise-level automation or device-management platforms.If this does not apply to you, type N/A.
12
This position supervises systems supporting the Public Use environment in WorkSource offices. Describe your experience managing technology solutions that serve high-volume or public-facing environments.If this does not apply to you, type N/A.
13
ESD How did you hear about this job opportunity?
14
If you selected "Other", please tell us how you learned about this job opportunity.If this does not apply to you, type N/A.
Required Question
Salary : $92,760.00 - $124,752.00 Annually
Location : Thurston County - Multiple Locations, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-02065
Department: Employment Security Department
Division: Information Technology Services Division
Opening Date: 03/26/2026
Closing Date: 4/9/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
This role offers a flexible hybrid work arrangement, with occasional on-site presence as needed but no pre-assigned in-office days.
The ideal candidate is an accomplished IT leader with deep expertise in desktop engineering, enterprise systems administration, and end-user computing. They are motivated by the opportunity to strengthen the technological backbone of the Employment Security Department and understand how critical reliable, secure, and efficient desktop environments are to delivering essential public services across Washington State.
As the Desktop Engineering Supervisor, this candidate is a steady, collaborative leader who guides a high-performing team with clarity and purpose. They set technical direction, mentor staff, and cultivate a culture of accountability, innovation, and customer-focused service. They are adept at managing complex deployments, overseeing lifecycle management, and ensuring that end users have the tools and support they need to perform mission-critical work.
They bring a strong command of designing, deploying, maintaining, and optimizingdesktop systems at scale. They excel at building standardized, secure, and high-performing computing environments that empower staff to serve claimants, employers, and job seekers with confidence and efficiency. Their technical judgment is matched by a commitment to operational excellence, automation, and continuous improvement.
Above all, the ideal candidate is a proactive communicator, a trusted technical advisor, and a mission-driven professional who embraces innovation. They are energized by the chance to lead a team that plays a pivotal role in connecting employers and job seekers, supporting career transitions, and strengthening the economic resilience of Washington communities.
Duties
In this leadership role, you will oversee the daily operations of the Desktop Engineering team, providing supervision, coaching, and performance management for technical staff responsible for the agency's end-user computing environment, including desktops, laptops, virtual desktops, kiosks, and shared systems. You will guide the design, deployment, maintenance, and optimization of desktop systems, ensuring that all employees have secure, reliable, and efficient tools to support mission-critical work.
Some of your duties may include:
- Provide direct supervision of desktop engineering position objectives and expectations.
- Establish short-term objectives and a multi-year endpoint engineering strategy aligned with agency mission and enterprise IT roadmaps.
- Engage staff in collaborative review and finalization of long-term objectives whenever possible.
- Evaluate position descriptions, staff expectations and evaluations on a semi-annual basis with supervised personnel.
- Manage system controls to ensure changes comply with established change-management procedures.
- Oversee Azure Virtual Desktop (AVD) Operations.
- Manage enterprise Windows deployment and configuration platforms to ensure secure, standardized, and efficient provisioning.
- Establish and maintain endpoint hardware and configuration standards, and coordinate lifecycle planning in partnership with procurement and budget teams.
- Document and maintain configuration items for the systems that apply firewall settings.
- Ensure compliance with state security mandates, accessibility standards, and audit requirements through rigorous documentation and operational discipline.
- Develop, implement, and enhance processes for firewall change requests; provide guidelines for support staff requesting exceptions.
- Ensure Patch, Update, and Vulnerability Management Compliance.
- Coordinate testing, pilots, and change management.
- Oversee daily operational workflows and partner closely with Service Desk and Field Support teams to ensure efficient triage, smooth escalations, and a consistent customer experience.
To request a detailed position description, click
Qualifications
Required: Qualifying candidates will meet one of the following criteria options:
Option 1
- Ten (10) years of IT experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
- Associate's degree in Information Technology or closed related field and eight (8) years of experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
- Bachelor's degree in Information Technology or closed related field and six (6) years of experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
- A combination of education and experience equal to Ten (10) years.
- Three (3) years of consultative, administrative working in IT System Administration.
- Three (3) years working in a large and complex IT Enterprise environment.
- Accountability: Accept personal responsibility for work and actions.
- Communication Effectiveness: Effectively convey ideas and information.
- Critical Thinking: Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
- Customer Service: Commit to providing value-added services to external and internal customers.
- Inclusiveness: Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.
- Interpersonal abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.
- Security: Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team. Immediately report any Security event, incident, or breach in reporting.
- Conflict Management: Effectively work with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.
- Continuous Learning: Demonstrate an ongoing commitment to learning and self-improvement.
- Decisiveness: Make timely, logical decisions.
- Influence: Produce positive action or results through modeling, discussion, conference, clarity, and consensus.
- Leveraging Diversity: Effectively foster a diverse workforce.
- People Management: Effectively manage staff resources in a consistent and equitable manner.
- The ability to take action to learn and grow
- The ability to take action to meet the needs of others
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 360-###-#### or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) ###-#### or toll free (877) ###-####, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
In order to be considered for this position, you must include a resume and a letter of interest (cover letter) with this applicant packet. Please click below to indicate you have attached the required documentation.
- Yes
- No
02
Are you a current or former Washington state employee?
- Yes
- No
03
If you selected "yes" to the question above, please indicate which state agency (or agencies) that you have worked for.If this does not apply, type N/A.
04
How many years of progressive experience in information technology that includes software development, computer programming and/or software systems administration do you currently possess?
- Less than 6 years of experience
- 6-7 years of experience
- 7-8 years of experience
- 8-9 years of experience
- 9-10 years of experience
- 10-11 years of experience
- 11-12 years of experience
- 12-13 years of experience
- More than 13 years of experience
- I do not have this type of experience.
05
Please describe your professional experience in providing complex end-user technology support.If you do not have this type of experience, type N/A.
06
Please select the option that best describes how you meet the minimum qualifications for this position. Select all that apply.
- I have 10 years of IT experience performing enterprise-level duties in MS Windows operating systems, Active Directory, SMS/MECM, imaging automation, local application virtualization, endpoint protection suites, GPO/GPP, Microsoft Azure, and Microsoft 365.
- I have an Associate's degree in Information Technology (or closely related field) and 8 years of experience performing the duties listed above.
- I have a Bachelor's degree in Information Technology (or closely related field) and 6 years of experience performing the duties listed above.
- I have a combination of education and experience totaling 10 years in the duties listed above.
- None of the above
07
Please select the option that best describes your experience.
- I have 3 or more years of consultative or administrative experience in IT System Administration.
- I have less than 3 years of consultative or administrative experience in IT System Administration.
- I do not have experience in this area.
08
Please select the option that best describes your experience.
- I have 3 or more years of experience working in a large and complex IT enterprise environment.
- I have less than 3 years of experience working in a large and complex IT enterprise environment.
- I do not have experience in this area.
09
Please select each competency you currently possess and can demonstrate.
- Accountability - Accepting personal responsibility for work and actions.
- Communication Effectiveness - Conveying ideas and information clearly.
- Critical Thinking - Analyzing, evaluating, and interpreting information.
- Customer Service - Providing value-added service to internal/external customers.
- Inclusiveness - Contributing to a diverse and inclusive work environment.
- Interpersonal Abilities - Relating to coworkers, mitigating conflict, inspiring participation.
- Security - Preserving confidentiality, integrity, and availability of systems and data.
- None of the above.
10
Please select each Supervisor Competency you currently possess and can demonstrate.
- Conflict Management - Working with others to resolve differences.
- Continuous Learning - Demonstrating ongoing commitment to learning.
- Decisiveness - Making timely, logical decisions.
- Influence - Producing positive action through communication and modeling.
- Leveraging Diversity - Fostering a diverse workforce.
- People Management - Managing staff resources equitably and effectively.
- None of the above.
11
This position oversees statewide automated deployment systems (Intune, MECM, Azure AD, AVD). Describe your experience managing or supervising teams that support enterprise-level automation or device-management platforms.If this does not apply to you, type N/A.
12
This position supervises systems supporting the Public Use environment in WorkSource offices. Describe your experience managing technology solutions that serve high-volume or public-facing environments.If this does not apply to you, type N/A.
13
ESD How did you hear about this job opportunity?
- WWW.Careers.Wa.Gov
- WorkSource Center or Website (WorkSourceWA.com)
- Washington State Employee Referral
- ESD Employee Referral
- Employment Security Department's job web page: WWW.Esd.Wa.Gov
- Monster
- College/university career fair or website
- VERG
- Craigslist
- CareerBuilder
- Diversity Jobs
- Handshake
- Other
14
If you selected "Other", please tell us how you learned about this job opportunity.If this does not apply to you, type N/A.
Required Question