Job Details

Job Description

Join Oracle Customer Success Services (CSS), a global organization dedicated to supporting our clients in optimizing their Oracle technology investment. With a team of over 10,000 employees assisting more than 6,000 companies, we stand ready to tackle the most complex challenges faced by our customers.

As part of our team, your role will be to deliver exceptional post-sales support and solutions, advocating for customer needs. You will resolve non-technical customer inquiries and provide technical assistance for our Electronic Support Services. Acting as a main point of contact, you will enhance customer relationships with Support and guide internal Oracle teams through diverse customer situations.

Note: This position is not eligible for sponsorship.

Qualifications:

• 12+ years of proven experience in SCM solutions and 3+ years with Oracle SCM Cloud implementations/support.

• Bachelor's degree or equivalent professional experience.

• Strong professional and technical knowledge of applications, with a preference for Oracle systems.

• Willingness to travel up to 50% of the time.

Responsibilities:

As a Lead Techno-Functional Analyst for Oracle SCM Cloud, you will proactively support, implement business solutions, and manage risks to ensure the highest level of customer satisfaction. You will develop automated tools to diagnose and resolve customer issues effectively. Recognized as a technical expert, you will guide Oracle, our partners, and customers in navigating complex implementation environments.

This position is classified as a Senior Tech Manager, Global SaaS & Apps Delivery, focused on functional specialties.

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Disclaimer:

Some customer or client-facing roles may require compliance with immunization and occupational health mandates.

Salary Range and Benefits:

The hiring range for this role in the US is between $46.30 to $95.91 per hour, translating to an annual salary from $96,300 to $199,500, with potential equity eligibility.

Oracle offers a comprehensive benefits package that includes:

1. Medical, dental, and vision insurance.

2. Short-term and long-term disability coverage.

3. Life and accidental death coverage.

4. Flexible Spending Accounts for healthcare and dependent care.

5. 401(k) plan with company match.

6. Paid time off, including flexible vacation and sick leave.

7. Paid parental leave and adoption assistance.

8. Employee Stock Purchase Plan.

9. Voluntary benefits, including insurance for auto, homeowner, and pets.

This position will remain open for applications for at least three calendar days from the posting date or until filled.

Career Level: IC5

About Us:

Oracle combines data, infrastructure, applications, and expertise to provide groundbreaking solutions across industries. With AI integrated throughout our products and services, we empower customers to build a better future. We believe true innovation thrives when everyone is valued, which is why we offer competitive benefits and encourage community engagement through volunteer opportunities.

We are committed to cultivating a diverse and inclusive workforce. If you need accommodations during the employment process, please reach out to us for support.

Oracle is an Equal Employment Opportunity Employer, and we consider all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.