Job Details

Landmark VDI Systems Engineer

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while doing your life's best work.(sm)

Looking for a career that makes an impact improving the healthcare options for thousands of people? As a VDI Systems Engineer, you will work in a key role that enables business users, developers, and other key stakeholders to change the way healthcare is provided. With a focus on Cloud Virtual Desktop Infrastructure, you will enable and support an environment that is accessible from anywhere and maintain 24x7 environment.

You will be working in a fast-paced environment looking to quickly innovate and enable IT solutions that assist our practitioners in the field to provide medical care to our patients. Examples of projects you will support:

• Optimize VDI on a Global Environment
• Expand our VDI environment to meet business growth
• Design automation solutions to create or VDI instances as needed.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Maintaining and support of current internal reporting/forecasting tools
• Gathering business requirements
• Provide technical support for non-programming staff
• Routinely fine tune to keep VDI running properly and always accessible to our team members
• Collaborate with team members to implement strategies to streamline current system processes
• Virtual Workspace Operations Tier3 Citrix & VDI Support
• Maintain Cloud Hosted VDI Platform
• Design/Define Technical Specifications Documents
• Develop/Enhance Virtualization technologies for Product/Software Solutions
• Performance evaluations for Systems and Applications for rightsizing
• Consultant with POC efforts for Systems and Applications
• Bring an understanding of the Horizon VDI and VMware infrastructure preferably in a Healthcare virtualized environment
• Partner with Platform team on the development and improvement of Blueprints and vRA Platform integrations
• Partner with other team on the development and improvement of Packages on Windows and Unix platforms
• Collaborate with others to troubleshoot and resolve escalated production issues
• Establish and consult on best practices and standard operating procedures for development, deployment, support, break-fix, and systems management, deploy and support automation systems and tooling in a 24x7 production environment - On call for 1 week out of every 8 weeks
• Established processes and procedures in terms of Change Management, Incident Management, Security controls Provides Various Reports and updates SOPs
• Support implementation, configuration, operations and maintenance of VMware components to include SRM, VRA and VDI Implement, patching and upgrades to ensure VM environment in compliance with CIS
• What experience will set candidates apart from one another?
• Virtualization experience including Mindtree, VMWare Horizon, VMWare vSphere, Microsoft Server and Microsoft Windows 10
• Solid experience with VMware vRealize Automation and Operations
• Proficient use PowerShell/PowerCLI to manage virtual machines and virtual infrastructure
• Ability to work independently in a remote environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in virtual desktop infrastructure support
• Experience in Horizon View and Lab Manager
• Experience in VDI storage management
• Experience translating business requirements into a detailed system specification
• Experience working in a large scale VDI implementation
• Experience in Citrix and OR VMWare End User computing

Preferred Qualifications:

• Bachelor's degree or higher level of education or equivalent experience
• Experience operating, maintaining/upgrading VMware virtual infrastructures
• VMware Vsphere and vRealize knowledge
• Citrix XenApp knowledge
• Knowledge of IP protocols, routing, and switching
• SME background services to serve many desktop related projects
• Proficient use of scripting technologies (PowerShell, PowerCLI)
• Consultant with POC efforts for Systems and Applications
• Work with the team to refine and implement logging, alerting, and monitoring
• Communicate effectively with business customers and VDI Team
• Solve Incident Tickets related to VDI infrastructure
• Assist in migration of existing VDI services to a new virtualization automation platform
• Update and patch Windows 10 golden templates in multiple VDI environments
• VDI build automation
• Support and Installation of VMware Horizon 7, vSphere, vROPS/vRA

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.