Job Details

See Yourself as a Title Services Representative II

The Title Services Representative II reviews documentation and performs multiple administrative functions according to the needs of a particular team/department. This includes, but is not limited to, reviewing documents for accuracy, delivering various items to clients, and assisting other internal departments with various administrative requests. Level II Representatives are able to perform department-specific duties independently with little supervision and are expected to manage a high volume with minimal errors.

See YourPrimary Duties and Responsibilities

• Address inquires and escalations from clients, borrowers, real estate agents, internal staff, and management in a professional and timely manner.
• Audit team member's orders for compliance with client requirements and company guidelines.
• Identify title defects and work to resolve the issue quickly and appropriately for the client and product.
• Work with vendors to complete work timely and accurately. Recognize when to escalate an issue to management.
• Train and support Level I Title Service Representatives as appropriately assigned.
• Be able to work multiple queues across multiple channels as needed.
• Perform other duties as assigned or apparent.

See the Job Specifications

Your Basic Education and Prior Work-Related Experience:

• Degree Requirement: HS Diploma or GED
• Work Experience: 2 or more years of prior work-related experience

Additional Qualifications:

• Minimum of two years' experience within the real estate industry and/or title and closing company required.
• Proficiency in Outlook, Excel, and Word.
• Strong communication skills.
• High ethical standards.
• Motivated, positive, team player.
• Strong verbal, written and interpersonal skills.
• Ability to problem solve in a growing and expanding business.

See Why You Should Work With Us

• Competitive Compensation: anticipated base hourly rate from $16.00 to $24.00 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and Relaxation: This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Our Company Makes an Impact: We've been recognized by multiple organizations like Bloomberg's Gender-Equality Index, HousingWire's Tech 100, and The Forum of Executive Women's Champion of Board Diversity. Radian has also pledged to SHRM's CEO Action for Inclusion & Diversity commitment.
• Comprehensive Health Benefits: Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future: 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian's Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks: Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits: To learn more about our benefits offerings, visit our Benefits Page.

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

An applicant's criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the "Primary Duties and Responsibilities" section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about Radian's Code of Conduct and Ethics and workplace conduct, please click here. Radian participates in E-Verify (Link) (en espaol Link). Learn more about your rights under immigration laws (Link) (en espaol Link). View the "Know Your Rights: Workplace Discrimination is Illegal" poster (Link). View "Employee Rights under FMLA" (Link). View "Employee Rights under EPPA" (Link).

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail ...@radian.com.

Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.