Job Details

Business Implementation Specialist

The Business Implementation Specialist plays a key role in ensuring a seamless transition for new customers into RJW's Consolidation Programs. This position is responsible for guiding customers through the onboarding process, serving as a liaison between internal teams and the customer to ensure accurate setup, clear expectations, and operational excellence from day one. This role focuses on delivering a white-glove onboarding experience that mitigates common start-up errors, ensures knowledge continuity, and lays a strong foundation for long-term success. The Specialist acts as the customer's advocate during onboarding, ensuring that all relevant internal departments are aligned to support the customer's unique needs.

Essential Duties and Responsibilities:

1. Lead discussions with customers to provide accurate and timely feedback on best practices for working with various retailers to reduce chargebacks for new customers
2. Set clear expectations for customers to avoid common pitfalls reducing operational delays, or unplanned labor.
3. Ensure customers understand the non-negotiables RJW has within our operating procedures. Examples include order receipt cutoffs, inventory allocations, etc.
4. Serve as a centralized point of contact during onboarding. Proactively identifying and resolving potential service or compliance issues
5. Work closely with the Account Management team to develop customized handoff plans that preserve institutional knowledge and ensure smooth transitions post-onboarding.
6. Maintain and update centralized documentation in Azure, SharePoint, and CRM systems to track onboarding progress and ensure cross-team transparency.

Additional Responsibilities:

• Excellent verbal and written skills.
• Knowledge and ability to enter data in Logistics software.
• Excellent problem solving and resolution skills.
• Ability to work under pressure situations.
• Ability to Multi-task.
• Detail oriented.
• General office management experience.

Qualifications:

• 2 years related experience

Education and/or Experience Required:

• High School education required.
• College or some college preferred.

Language Skills Sets:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills:

• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment:

• Office environment

Employer Rights:

This job description is intended to provide general information about the Business Implementation Specialist position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Business Implementation Specialist, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.