Job Details

Join Our Team and Discover Your Potential!

At Ross, we are a leading off-price retail chain with over 2,200 stores and a strong commitment to our people. We provide our customers with a diverse selection of high-quality brands and trendy merchandise at incredible savings, all withina fun shopping environment.

As a valued member of our team, you'll enjoy:

• Success: We strive for excellence while continuously learning and growing.
• Career Growth: We foster talent development because our growth is tied to yours.
• Teamwork: Together, we tackle challenges to find the best solutions.
• Commitment to Diversity, Equality & Inclusion: We celebrate differences that make our team and community stronger.

Our corporate headquarters is located in Dublin, CA, with buying offices in key markets such as New York City, Los Angeles, and Boston, plus 8 distribution centers nationwide. With 2023 revenues reaching $20.4 billion, we are a Fortune 500 company dedicated to fostering an inclusive work environment with ongoing learning and development opportunities.

YOUR ROLE:

The Customer Service Associate is essential in ensuring a delightful shopping experience for our customers. You will greet customers with a smile, assist with their needs, and perform a variety of tasks to ensure the store runs smoothly. Your engagement in these activities is vital to achieving our goals and providing excellent service.

KEY RESPONSIBILITIES:

• Prioritize safety by following safe practices and maintaining a secure shopping environment.
• Interact respectfully and courteously with customers and colleagues at all times.
• Assist customers by being knowledgeable, friendly, and professional.
• Maintain cleanliness and organization throughout the store, including regular cleaning tasks.
• Execute daily stockroom duties and merchandise the sales floor efficiently.
• Maintain awareness of loss prevention standards and protect company assets.
• Adhere to all cash handling policies while ensuring accuracy with transactions.
• Show a sense of urgency and productivity to fulfill responsibilities effectively.

QUALIFICATIONS:

• Strong communication skills with a friendly demeanor.
• Basic math skills for cash handling and transactions.

PHYSICAL REQUIREMENTS:

• Ability to stand and move around the store for the entirety of the shift.
• Regular bending, squatting, kneeling, and lifting of items over 25 pounds.
• Use of various store equipment, including registers and cleaning tools.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description summarizes the primary duties and responsibilities, and it is subject to change based on management discretion. We are an equal opportunity employer committed to creating a diverse work environment.

The salary for this role ranges from $16.50 to $17.00 based on experience, skills, and location.