Job Details

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Job Summary
Are you interested in an outstanding chance to launch your healthcare career at a respected institution? Mass General Brigham Medical Group in Lynn, MA, invites motivated and meticulous candidates to apply for the Practice Assistant position on our dynamic team. This role is ideal for those who work well in collaborative settings and want to help us provide flawless clinical service and practice operations.

RESPONSIBILITIES
- Perform routine administrative and clerical duties to support smooth clinical service or physician practice office operations.

- Make patient appointments and maintain accurate appointment records.

- Greet and assist patients with outstanding care and integrity.

- Answer telephones, assist callers with routine inquiries, and schedule appointments.

- File materials in patient folders and print appointment schedules.

- Handle patient billing forms and scan documents into patient medical records/LMR.

- Request patient medical records and laboratory test results.

- Open and distribute unit mail or faxes.

- Type forms, records, schedules, memos, and other documents as directed.

- Accept co-payments when required.

- Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.

- Act as the "Super User" for scheduling, registration, and billing systems, providing assistance and training to others in these areas.

- Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced proficiency level.

REQUIREMENTS
- High school diploma or equivalent experience.

- Previous experience in a healthcare setting is preferred.

- Strong ability to balance multiple tasks simultaneously.

- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare providers.

- Proficiency in computer systems and software used in a clinical setting.

- Ability to work independently as well as part of a team.

- Diligent with a high level of accuracy in all tasks.

- Dedication to maintaining patient confidentiality and privacy.

At Mass General Brigham, we appreciate every team member's efforts and provide chances for career advancement and learning. This position is more than just employment; it is an opportunity to join a driven group committed to providing exceptional healthcare!

Qualifications

Education
High School Diploma or Equivalent required

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - preferred

Experience
Office experience 2-3 years required

Additional Job Details (if applicable)

We are currently hiring a full-time, 40-hour Practice Assistant to work on site Monday-Friday 8:00 am to 4:30 pm! Our Practice Assistants play a vital role in providing high-quality care to our patients!

Remote Type

Hybrid

Work Location

480 Lynnfield Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-###-####.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.